This hotel is absolutely stunning. Upon check in we were given a warm welcome, and I was wished a happy birthday. Our room was beautiful, bedding great, we were able to choose the firmness of the mattress and preference of pillows. Furnishings were comfortable with plenty of space as well as closets and drawers. My husband was sick with some sort of cold, they brought extra water and tissues. They even offered medical assistance. Luckily, I brought medication with us and he was back to normal in a day. Every aspect, lobby, hallways, staff were wonderful. I was disappointed that my birthday was not recognized beyond when we checked in. We did have a small tower of small plates with cheese, meat and olives on the table when returned one day. I find it hard to believe that was for my birthday and not given to every guest. When we were at the Four Seasons Gresham Palace in Budapest a few years ago, a cake, champagne, and a birthday card, were delivered to our suite. My birthday was also recognized in their restaurant. This was a disappointment to be sure. We would definitely stay here again, as the location and hotel are really wonderful. I will rate Dani restaurant separately. I'll just say the reviews by Coastal046..... and valeriosA are accurate. We were there for eight nights!
- Guest User
My husband and I were here for only one night on our first night in Spain, and we absolutely loved it. It was hard to leave. WE had a premium room on the fourth floor looking externally. It was gorgeous. The room was not available when we first arrived so we had tea in the main lobby bar. It was delicious. once our room was ready, they escorted us and our luggage there and soon thereafter sent us a nice welcome gift - a delicious tart from this region of Spain called Galicia. I think they sent it because I told the woman at check in that I had studied in Galicia, we were going there, and she was from there, so I thought that welcome gift was nice, special, tailored, and of course delicious. The room was beautiful. Big comfortable bed that we sank into. I want the sheets and the pillows for my house. I worked out at the well-equipped gym the next morning, then we had breakfast the next morning on the top floor. Delicious buffet and made to order eggs. Great solicitous service. Overall, this is a top notch hotel in a great, central location in Madrid. It's worthy of a splurge for sure.
- Guest User