Impeccable stay An unique germ that raised the luxury boutique hotel market in Wuhan to new heights. Design - the amount of sophisticated details in the hotel are countless. The blue and gold colour combination, exquisite. The flow of black and white in small scale accessories, elegant. Marble, velvet, crystal, it isn’t simple to orchestrate all elements to one repertoire that sing well together. Rooms - spacious suite, wooden floor and doors, nothing but timeless styles, Nespresso coffee machines, quite common nowadays, but combined with LEGLE porcelain chinaware, and again, in blue white and gold. DeLonghi kettle - matt black, Marshall speaker - matt black, Dyson hairdryer - matt black. Other luxury hotels too offer similar, but it’s how much attention to details were given to the co-ordination of these products. And not to forget the VOSS water in the room, not just 2 bottles, but 6 or more, accompanied by thick ceramic coasters with the interior look of the hotel engraved on them - small touch brings big difference. The room screams class, quality and generosity in the amenities they choose to put on offer, well done. Service - always remember, employee is an exhibition and extension of the brand. And the service were warm, genuine and non-transactional, which was a key highlight. Nothing was too much of an ask, and they went above and beyond to meet requests. The small downside was probably the noise from the streets due the sound proofing of heritage buildings. However it was neglect-able given every other wins this hotel has. The management team and the owners of the hotel should read this feedback, you have created something exceptional and executed to excellence, you show be very proud to showcase this to the rest of the world. The Shangri-la’s and Ritz Carlton’s, come learn a thing or 2 from this. Next challenge? Don’t give up quality over costs in future. We look forward to seeing the above sustained upon our next return to the Banov’s.

Had a fantastic stay! The hotel is quite new, and I was even upgraded to an executive room upon check-in. It was spacious, bright, and the room design was really innovative, with a separate dressing area. The breakfast quality was excellent, with many freshly prepared items. For Mid-Autumn Festival, turn-down service included a complimentary homemade mooncake from the hotel. The staff were clearly well-trained, polite yet friendly. I would definitely choose to stay here again on my next visit.

Everything was so beautiful about our trip, especially the employees and the way they helped with everything! I would fully recommend visiting. However a few things to note, seems like the outdoor swimming pool is never open or open in specific times. Also the indoor swimming pool you MUST wear a swimming cap, we just wanted to do some casual swimming but they wouldn’t let us without a cap which is a shame really as this was one of the reasons we visited this specific hotel and we didn’t get to use either swimming pool. Also there isn’t an actual “bar” but there are comfortable seats where you can order alcohol in the main lobby but not really a bar. Only one of the restaurants was open in the evening. Overall would stay again if the amenities are sorted. Also, don’t copy and paste the local address on the APP as it takes you to the wrong location and had to take another 30 minute taxi!!

I started my trip by booking the wrong hotel - same name but in a different city. The hotel graciously agreed to a full refund even though it was well beyond the refund period. I was grateful for that. When I arrived, the hotel was centrally located right across from the walking street full of shopping and good food. The staff at the hotel was polite, warm and well trained. I’d like to make special mention of Mr Peter (子延）from concierge services. Even though he was only a trainee at the hotel, he went above and beyond his duties to help me sort out my issues with my local deliveries.

Good location, good facilities, marvelous design. Staff were friendly and provided excellent services, especially the front desk staff, Sally, who helped me checked in and found me a room that satisfied my demand and exceeded my expectations. She’s very friendly and answered all my questions politely and correctly. She definitely is a staff who helped to project a good impression of the hotel to the guests. Thank you and I’ll be back again.😊

We have arrived the hotel at 17:15 in the afternoon and we were told that 4 of our rooms are not ready. We needed to wait for our rooms in the lobby without any compensation for the delay. Later on, we have received our first room’s room key at about 20 minutes later and the rest of the 3 rooms were ready after 18:35. We are disappointed by the handling of the situation as we are already tired after a long day of travel and there were no actions being taken by the hotel staffs except saying sorry for the delay. The rooms are supposed to be ready at 16:00 according to the hotel information. A simple gesture of an apology would be helpful but unfortunately there were none.

Came here on a business trip, the hotel environment is very good, European style. The room is large, soundproofed, and rested well. The room window faces the Yangtze River, basking in the sun, looking at the river view, relaxing and comfortable. In addition, the service of the front desk lady is warm and worth recommending.

I took my children to Wuhan for summer vacation. Initially, I was worried about the old look of the hotel, which opened in 2016. But upon checking in at the InterContinental Wuhan, I realized my concerns were unnecessary. Our one-day stay was truly comfortable and relaxing. The hotel is located on the Yangtze River, and rooms with river views offer stunning views from the window, which are especially captivating at night when illuminated. The rooms are spacious and bright, featuring a blend of modern minimalist decor with Chinese elements. The bedding is soft and comfortable, and you can choose a latex pillow, ensuring a great night's sleep. The front desk was efficient, and the handsome White staff member was warm and courteous, proactively explaining the amenities. Seeing we were traveling with our 12-year-old, they offered a complimentary breakfast for one of our children. The InterContinental room was spacious, with separate wet and dry areas, and the Byredo toiletries were fragrant. The refrigerator contained four complimentary cans of drinks. Dinner was served in the hotel's Chinese restaurant, offering stunning river views. Watching the sunset was truly relaxing. Breakfast offered a variety of Chinese and Western dishes, including authentic Wuhan specialties like hot dry noodles and tofu skin. The beef noodles and pancakes are must-try! We drove here from Changsha. At night, we were within walking distance of Jiangtan Park and a 20-yuan taxi ride to Yellow Crane Tower. Other core business districts are also easily accessible. Free parking is available at the entrance, making it convenient and fast. The overall service was meticulous and attentive, with quality evident in every detail. The established five-star InterContinental Hotel will not disappoint.

The hotel is large and the service is very good. The lobby managers Yoyo and Sophia are enthusiastic and have sweet smiles. The front desk supervisors Sisi and Liu Xuan are very professional in their service. Thumbs up! Miss Chen Qingsa from the reservation department, thank you for a very satisfying stay.

The hotel is fantastic, with all the facilities very spacious and with 6-star service. I commend the employee Cora Cheng for her attentive service and cordiality.