Stayed at the Lotte Executive Tower just after the holidays, in a Premier Double Room. Pros: - The entrance of the Executive Tower is absolutely beautiful. Same with the Main Tower. Elegant, refined, beautiful art work. The executive tower check-in desks are on the 15th floor. - Easy access by escalator directly into the Lotte Department Store (from where the escalator takes you to, hang a right to get to the famous food hall!) - Location can’t be beat. Directly across from Eujiro Station (1) and around the corner from Myeong-Dong Walking Street / Night Market and several 7-11s (which are almost as good as the 7-11s in Japan). - Our room was beautiful, spacious, thoughtfully designed and decorated. Very modern touches and upscale finishes. A chandelier in the bathroom?? - Immaculate housekeeping. - Excellent temperature and very strong water pressure in the shower! - Appreciate the 2 complimentary bottles of Evian every day. - Fast wifi speeds. Cons: - Love the Diptyque toiletries but wish they weren’t the communal / shared bottles. There were bits of dried lotion crusted on the pump from the previous occupant. - Weird that neither lobby had a single chair to sit on. What’s up with that? Comes off a bit inhospitable. This isn’t the type of place to attract non-guests / loiterers. A bench wouldn’t kill anyone! - For a 5* hotel and the price we’re paying, it’s disappointing that there is a surcharge should you need a toothbrush, toothpaste or use of the sauna (!!). They claim the charge for toothbrush and paste is to prevent wastage but surely you could just have these small items available upon request at the front desk? - The doormen’s manners range from formal and friendly (some) to indifferent (most) to downright hostile (many), especially if you are not a Korean speaker, as many don’t speak English. I’m not arrogant enough to think they should speak English in a non-English speaking country, but a smile is universal, you know? Would likely stay here again at the right price and given the location.
- Pioneer04065725318
We like to compliment Ms Claire Yang (Front Office Manager) and Ms Jasmine (Front Desk) and Ms Joy (Concierge Service) for great services during our stay. Despite an unforeseen event, the staffs had helped us sort out the issue to ensure our continuous stay to be pleasant and uninterrupted. We are impressed by the attentive service displayed in Ms Claire Yang’s professionalism and ability to get to the bottom of situation quickly which exceeded our expectation. We will be back again to stay in Lotte Hotel Seoul Executive Tower - the Best Hotel In Seoul! Thank you very much. Shyna Chow and Cynthia
- Guest User