I stayed at the Naples residence Inn for three weeks. I felt like I was home. The management greets and hangs out with all the guests Monday through Friday at breakfast. They take care of all concerns. The hotel is clean. The king suites are a great size. The location is perfect. The breakfast is wonderful I can’t wait to go back next year!
- Guest User
The good: Staff was great (front desk and management) - some of the best we experienced on our 2 weeks summer driving trip. The breakfast was average to above average. The bad: This property is apparently 24 years old and it really shows its age. That said, the exterior was fine, as was the lobby; however, rooms were the worst I have experienced at a Marriot in many years. I was Bonvoy Platinum, renting two rooms (luckily for only two nights) and supposedly had upgraded rooms; however, when opening the door to our room, was hit in the face with strong stale cigarette smell. Kids room didn't smell like cigarettes but had a different unpleasant smell. Some electrical outlets didn't work, shower valve was leaking badly, and whole room very old, worn and outdated. The hotel really put a bit of a damper on our stopover in Naples, especially as we had 14 other room nights at other Marriott properties across Florida that were a standard deviation better. I'll say again however, staff and management were some of the nicest and best we've come across, but they just can't compensate for a property that needs a FULL renovation down to the studs. For a quick stay it wasn't worth trying to change rooms and I'm sure they are all similar or worse, but they did give me a few Bonvoy points as a gesture. It also taught me to really read all available reviews before booking as I could have avoided all this if I had time to study the poor reviews.
- Guest User