Hotel Map, Address, Transportation & Nearest Stations and Airport

First off, I am a Hilton Honors member and always choose to stay at Embassy Suites when I can. Usually I am a big fan of Embassy Suites. And I've stayed at this location a few years ago and loved it so I was super excited to get to stay there again for my conference. But I was so disappointed. I got an ”upgraded” premier room on the 10th floor and it was is terrible condition. Room # 1010. When first walking in, we noticed the carpet was frayed between the living area and the kitchen area that had tile. I didn't realize that not only was the carpet frayed, but the tack strip was exposed. My second day there I was walking to the bedroom in bare feet and stepped on an exposed tack and poked a hole in my heel. (Picture attached) Super painful and even made it bleed! Other issues with attached pictures: Bathroom - dirty with ”gunk” on cabinet front and nasty, sticky hair dryer. Bedroom - Holes & stains in bed skirt. Sheer curtains were singed/scorched and sun faded. Corner in bedroom has paper peeling and bubbling. This hotel isn't even very old, so I'm so shocked by the condition of an ”upgraded” room. I actually paid extra for this room. I feel that management should refund me the upgrade costs and discount the price I paid. The breakfast both mornings was great and the pool was nice. The hot tub looked yucky around the edges so we didn't get in it, but did enjoy the pool. The evening drink reception was nice although other Embassy Suites serve snacks with the drinks. If I have another conference at this hotel, I will definitely find a different place to sleep.

We stayed Dec 21-23rd at this property. It was ok. The property is very dated and in need of desperate deep cleaning. Carpets, walls, bathrooms. They need new mattresses. Comfort wasn’t my concern—it’s cleanliness. The mattress in room 326 has a giant yellow spot on it. I slept without bedding because I didn’t want to sleep under the covers near the yellow spot. Front desk said they had no available blankets so I went without. There was only one elevator working and it was extremely slow. Going down stairs isn’t an option with a toddler and stroller. Breakfast was ok. Sausage tasted good but it was way over cooked and so were the eggs. The pool was good. Highly chlorinated but it was clean. The spa was hot! It felt nice on my feet but I couldn’t get in because of the heat but that was ok. The staff was very friendly. No issues there. One note that isn’t a reflection of the hotel as the Embassy Suites across the street had same issue—there were several car break ins on the first night we were there. Targeted trucks only. Multiple nice expensive cars were left untouched. But not all trucks broken into either. So if you stay just be vigilant to hide your items or take them in.

We booked at the last minute due to a change in plans and we arrived very late but the front desk staff was very friendly and welcoming! He got us checked in quick and made sure we had everything we needed. The room was clean and spacious and had a microwave, mini fridge and coffee maker. They have both hot breakfast and grab and go items. I utilized the workout room while I was there and it was clean, had extra towels and cleaning wipes. Even the checkout was quick and easy. We will definitely be staying here again when we are in the area.

There is hot water in the lobby on the first floor of the hotel. The bath is also very convenient and quiet. The bed is too soft.

This is a great hotel. Right off I-35 and located near anything you might need in your travels. The property is immaculate inside & out. Friendly staff. Check in was fast. I'm a Hilton Honors member and most hotels chains seen to treat their members a little better. The room was great. A very comfortable King bed and the room came with a pull out sofa. Nice large bathroom with great water pressure. Every traveler has different needs and expectations, but for me this property meets all of mine. Daily breakfast, indoor pool, and fitness area, none of which I used, but all looked very good. Obviously not the cheapest hotel price wise, but I'm usually going to stay at a hotel with at least a decent Trip Advisor rating. This hotel has a 4.5 and is well deserved.

Friendly staff, comfortable beds. I chose this location due to its proximity to the interstate, and a friend we were visiting on our drive down to Dallas, and I actually chose to return and stay again on the drive home because our stay was comfortable.

Proximity to I35 good. Received notification early afternoon that our room was ready. Notified Fairfield of 4pm arrival. Actually arrived 6pm and checked in. Entered room…not at all ready despite being noted as ready in system. Housekeeping had not reset this room…at all. Front Desk staff helpful and put us in another room although it wasn’t the room type we had reserved. Evening and morning staff pleasant. Saving grace for this location is walking distance to two restaurants (just across parking lot). We chose Charleston for dinner…good choice. Would MAYBE stay here again if just passing through.