Nice hotel located near square with a master staircase upon entrance and sitting area. We had trouble with getting TV working, the minibar was empty and turned off (warm inside) and everything except heaters were plugged in so it wasn't like it wasn't plugged in; No AC but we had a large room since we had the triple room; they did offer slippers, shampoo, shower gel, hair dryer, dental kit, toothbrushes and 2 towels per bed; the room also had a table with 4 chairs and a nice spacious bathroom; They advertise ”pool” so when I asked where it was, I was told it wasn't a swimming pool, more like sauna/jacuzzi for 10000 drams and in order to use it, you have to tell them an hour before so they can heat it up.
- Guest User
Araks Hotel is located in the center of Gyumri . The location is very wonderful, the rooms are clean, which is really nice, the staff was friendly, but there was a problem, in particular, related to the value for money. The food was not delicious, the assortment of dishes offered for breakfast seemed to be leftover from lunch or dinner. And there was a problem that instead of the client, they choose the food that the client needs, without taking into account the client's opinion. By the way, musical evenings were not intended for all guests, which was unpleasant. Ask for a review of your customer policy.
- Guest User