Portland Apartment Map, Address, Transportation & Nearest Stations and Airport

This was our 1st visit to Rocpool reserve unfortunately it will be our last. We booked for a bar meal and on arriving were virtually the only people in the bar despite being told we could only be fitted in at a certain time. We ordered wine and a meal with Charcuterie which we assumed would come as a starter. After at least40 mins our mains arrived I asked about our starter to be told it would be served alongside the main. I explained to the waiter I didn’t think this was right and asked for it to be taken away. On paying the Charcuterie was removed from the Bill, I payed in cash and was told there was no change available and they would have to raid the tip jar. A female who appeared to be the front of house manager approached us and I explained that I was not impressed by the service,(not the waiter) starter coming with main. To which she replied, you wouldn’t believe what some people ask for. I didn’t find her approach helpful or understanding and it was like she was trying to just bat me off. She said it must have been the way it was put through the till. A beautiful setting but what kitchen sends a sharing starter with a main. 🤷🏼‍♂️🤷🏼‍♂️ do not mix this place up with the real Rocpool across the river.

The hotel is very beautiful, very sensation, behind the lake, in front of the big lawn, it feels like a paradise! Dinner needs to be booked at the time of the booking, Michelin restaurant! Hotel service is very warm! But no elevator! It is a bit troublesome to carry luggage! The hotel will also enthusiastically let the little brother help!

We stayed here for my husband’s 60th birthday and had the most amazing time! All the staff were extremely attentive and friendly. We were so well looked after. The food was exceptional and we dined in on both evenings. The hotel has such a lovely atmosphere and we left feeling we’d been really spoiled and well rested. We will definitely be staying again.

Very good, the only downside is that there is no front desk, you need to call to check in. Will give a code as the key. Those who do not speak English should use it with caution!