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Good location near Festival Shopping Centre, very clean, nice room. Big T.V in room and comftable clean bed.

The room (209) we were in was very cramped and we were continually tripping on the feet of the office chair at the table - the vinyl on the chair was torn and frayed. The net curtains were ripped with big holes. We were not able to close the solid wooden shutter to the window as there was an armchair and occasional table that needed to be moved to do this - this was impossible as there was no space elsewhere in the room to do this. We did complain and was told that we were allocated this room as an IHG Club Member - I shudder to think what the other rooms are like! When we complained no one offered to come and see the problems and showed no surprise. We were told that we could not change rooms as it was fully booked. I was told that the Manager would contact me - I am still waiting.

Staff were a little grumpy and room was a little old; carpet could have done with replacing. My room backed onto behind the building where apparently staff hung out or smoked, I heard a lot of loud conversations that I probably shouldn’t! Beds were comfy and they were fine with me bringing my cat, which was the main reason I chose it. Not terrible, not wonderful, did the job.

We stayed here for one night prior to going indoor skydiving at iFly. Room was clean, nice bath & comfortable bed. It is a bit dated; but the hotel is in general. All in all, we had a respectable night! (Just hoping I don’t get a car park fine like those below, or my opinion may change) 😂. We didn’t have time for breakfast unfortunately so not in a position to comment, but hotel is close enough to walk to the shopping centre/food outlets.

Great all staff are kind and welcoming, a warm and clean place i would recommend it to my friends the receptionists are cooperative and responsive with a nice smile, the staff are so friendly and interacting with you, rooms are good and well organized, there is a gym a sauna a gacuzi … you will have fun there

Went to this hotel for family wedding, after reading other reviews I was not looking forward to my stay. I found the staff were friendly. The room we stayed in was clean the bed was comfy. I never heard any noise at night. The breakfast had plenty of choice. The problem we had while staying there the broken toilet seat that was not repaired. My son had booked a family room arrived with his three children at 11.30pm and found the room had one double bed and a single bed the only solution they were given was to squash two z beds into the small room because there were no other rooms,