Roma Map,Adress, Transportation & Nearest Station/ Airport

Breakfast is very rich, the sea view is also very good, and the staff is welcoming. The restaurants nearby are good.

I was in this hotel before and it was a nice experience, but this time... I was really wondering how they cah have 5 stars. 3 maybe... i stayed in Villa park hotel which is old, but clean. I never saw so dirty floor in a hotel. Sadly I did not take a picture. But I did of balcony. It was pigeon poo all over and you could not sit on one chair as it was so dirzy. In a 5 star hotel you would expect a bed to be made every day, but... it was not even touched. The maid only changed towels and nothing else. Uh... I heard the maids on the hallways talking and it seemed Russian language - not sure but definetely not slovenian. And to the restaurant. We had lunch as we were on conference. The food was good, but again but... i had file of trout and I had so many bones in it. Okay it happens, but not in such expensive hotel. I saw cooks running around - none of them was speaking Slovenian. And than dinner... again bad experience with a fish. Even more bones in it. Some cakes had no taste at all, but overal the food was good. But... we had a DJ and personel started cleaning tables so fast and put all the food away. We felt like very unwanted. Very bad experience. The staff was not really friendly. And like someone already wrote in his comment: no help whatsoever from the man at luggage area. We had heavy bags to transport and they only showed us whwre the trolley was. They saw we are women and it was heavy to push it, but... no help offered at all. So in overall I would never stay in such low quality hotel for such high prize. I'm not very xomplicated guest and do not need much, but for this prize I ecpect quality. And clean rooms. There are.much better hotels at Slovenian coast.

We have spent 3 nights in this hotel. Spotless, excellent quality. Very fresh and clean everywhere with quality interior and services Breakfast choice is top notch. Very spacious breakfast area with a lovely terrace Room is quiet and high quality. Aircon very quiet and efficient Staff in general is kind. I can only recommend as it is very difficult to find any realistic point of critisim It is closed to the beach with an exclusive beach area and parking (12 EUR / night)

Pros: * well situated * front desk and porters very helpful * great view from balcony Cons: * it is misleading to say this hotel has 2 x pools as only the indoor pool is onsite. The outdoor pool is at a separate sitter hotel! * it is misleading to say there is private parking available. The parking is offsite in a marina car park at the opposite end of town and you have to be ferried back and forth by porters if you need your car. You also have to pay 12 euros per day for the privilege! * it is misleading to say this hotel has a private beach. It is a public beach used by multiple hotels and again you have to pay for the privilege (albeit it is slightly discounted for hotel guests). * rooms were dated * buffet breakfast was super busy and disappointing

Nice big room with comfy bed and pillows. Big bathroom as well. They could change the towells every day, which they don't. Warm hanger for towells is very small so we couldn't dry them from one day to another. They also don't provide you with extra towells for pools/saunas. Food in general is well prepared and tasty. I missed a bit more of diversity but most of the things I tried were good. Breakfast was pretty much standard selfservice. Per request they also provided gluten-free bread. Location is a few minutes walk up the hill from the beach, but since you can use other Lifeclass hotels which are all connected via hallways and elevators you can simply use that instead of walking up the hill. Pools are all with warm sea water. Surface/tiles by the pool were often very wet and slippery, so be careful about that. I tried to go the sauna but it was closed, without any signs or anything. Girls in the animation team were excellent. Kids really enjoy it there and they make them feel welcome. They are chatty and very friendly. We loved it. Biggest downside was PARKING, which is the only reason I gave Neptun 4 stars. They offer no free parking, eventhough they do have parking space across the road for hotel guests where ramp opens with a coded armband. They charge you 5€/day. This was a huge letdown, considering its a 4star hotel. On top of everything, the parking space was fully packed the first day so I was driving around the Portoroz and couldn't find any free parking space. Then I went back to reception desk and complained. Then they let me into the private parkng lot which is reserved for management board. Still they charged me 5€.

This is not a 5-star hotel. They have the potential to be 5 stars, since the facilities are fabulous. Our room was very nice looking with a great view to the hills and to the sea. The “park view” is an understatement, it was a beautiful hillside view. Also the large outdoor pool is fantastic and the breakfast terrace also offers fabulous views to the garden and to the sea. But all this goes to waste, because the staff doesn’t care to make an effort. The breakfast food was leathery and there were no sweets or pastries to have with your coffee. This was a first time with such a poor selection and quality in a 5 star hotel. There is no concierge service, you have to carry your own bags to the room, in a 5 star hotel. The staff was ignorant and rude; they kept asking constantly if we are guests of this hotel. As if we were not good enough to be guests of this hotel so they had to keep snobbishly asking about it all the time. There is no room service in this hotel whatsoever. When we wanted our clothes washed, we call the reception to have somebody pick it up from our room and it will be returned the next day before 18.00 like they promise in the room’s laundry info leaflet. When we called, the receptionist responded by saying it is already late (19.00), so could we bring the laundry to the reception by ourselves. Then the next day, when by 21.00, the laundry bag still had not been returned to our room, we went to the reception to ask about it. It tuns out the bag is there forgotten. The receptionist told us we have to take it to the room by ourselves, as she cannot send anybody to bring it to us and she cannot leave the reception herself. We cannot believe this amount of self-service one has to endure in a 5 star hotel. The reception staff didn’t bother to give us the towel card at the arrival or inform us that we need one when we go to the large outdoor pool. So when we went to the pool, the poolboy informed us that we need the towel card and should walk all the way back up to the huge hill to the hotel reception to get it. It’s ridiculous that they make customers run around like this. The pools are only open till 19.00, which is really odd in a 5 star hotel. There is no reason why they can’t be open till 21 or 22 like in many other hotels, many guests would love to swim and relax in the evening when it’s not so hot anymore. Then the pool staff started shutting down the outdoor pool umbrellas and chairs already at 18.00, even though guests were still using those. The jacuzzi was turned off already at 18.00, even though it was supposed to be open till 19.00. And the employee at the pool refused to turn it back on and claimed they were all in “maintenance”, even though they had water in them. So clearly there was maintenance, just ignorance towards his job. We have paid for the jacuzzi and we want to use it during our stay. You shouldn’t do “maintenance” on all the 3 jacuzzis you have at the same time, so the guests can enjoy at least o

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