Sofitel Guangzhou Sunrich Map, Address, Transportation & Nearest Stations and Airport

I am a recent guest who had the pleasure of staying at your esteemed residence. With great excitement, I am writing this commendation letter to express my deep respect and sincere gratitude towards your employee, Amy. During my stay, Amy’s exceptional service attitude and professional skills left a profound impression on me. From the booking confirmation to check-in reception, from room arrangement to daily services, Amy consistently demonstrated a high level of responsibility and meticulous service spirit. Not only did she efficiently complete all tasks, but she also showed deep care for guests through every detail, making me feel the warmth of home. Amy’s professional qualities are truly admirable. Her familiarity with hotel operations, keen insight into guest needs, and prompt and appropriate problem-solving abilities showcase her as an outstanding service professional. What is even more commendable is her constant friendly smile and enthusiastic attitude, allowing every guest to feel her sincerity and kindness. In today’s highly competitive hotel industry, having an outstanding employee like Amy is undoubtedly a valuable asset to your residence. Her excellent performance not only enhances the reputation of Rosewood Guangzhou but also provides guests with an unforgettable stay experience. I believe that with the joint efforts of excellent employees like Amy, Rosewood Guangzhou will achieve even greater success in the future. Therefore, I sincerely hope that the leadership will give Amy the recognition and rewards she deserves as encouragement. Additionally, I will share this wonderful experience with more people to let more know and praise the excellent service of Rosewood Guangzhou. Once again, thank you, Amy, for your hard work and dedication, and thank you, the leadership, for nurturing such an outstanding employee. I wish Rosewood Guangzhou continuous prosperity and brilliance in the days to come!

Imperial Springs is a beautiful hotel set amongst a very serene Guangdong environment. Don't expect lots of busy activity here. Lots of quiet and it's often possible to not meet any other guests for hours at a time. The hot springs were peaceful and empty of people. There are staff on hand offering tea regularly. And it is open till late. To get around the facility you will be driven by a butler. They are always friendly and helpful. As a foreigner in China, I would say that Imperial Springs perfectly blends the experience of being in Guangdong, with aspects of staying in a hotel that will make a Westerner feel at home. I will be recommending it my colleagues and friends. There is both a Chinese food restaurant and a Western food restaurant. The Chinese restaurant did not have a menu available in English. Of course the hotel is a little on the pricey side. A bit cheaper would make the whole experience feel a bit better for customers. As always, it is the staff and people at a hotel that make the experience excellent. Ceci in the restaurant was very attentive and made sure I found some high quality food recommended from the chef. The hotel clearly employes highly professional catering staff. Rako and Michael also gave an excellent welcome tour to the hotel and took the time to drive me around to see the beautiful scenery.

客服很熱情，全程耐心解答，一開始沒優惠比較貴沒訂，隔天一有優惠馬上通知我，去到給我們升級了大帳篷，孩子們最愛帳篷了，玩得可開心了，就是晚上一兩點還很多人在大聲聊天，這個覺得要提前提醒下晚上12點后都保持安靜好一點，當晚下了大雨，隔天起床空氣清新，所有人都還沒起床，泡杯咖啡住個茶，簡直不要太舒服，前台還可以領早餐，很不錯的體驗。

Simply phenomenal! An observatory and a 5 star suite rolled into one, not a detail was off. The website doesn’t do the rooms justice, they’re good sized and very tastefully decorated (the flowers in the office and the apples by the window were a nice touch). Views are surreal (this is the world’s highest hotel after all), you sit in your king bed or detached bathtub looking down on skyscrapers, higher off the ground than most observation decks. Service was also top notch, got my request for a room on a high floor (104th story, about eye level with the Canton Tower deck) and the ground floor staff were gracious enough to help me send a postcard. Hotel is a few minutes walk from Zhujiang station, and can be reached within 2-3hrs from HK West Kowloon, depending on immigration and train services. Overall a great stay, will return again!

Overall, our stay at the hotel was pleasant, but there are areas that require improvement. Positives: 1. Exceptional Staff: Ivan is truly outstanding. My wife faced some medical issues during our stay, and Ivan went above and beyond, providing exceptional care and support, which greatly enhanced our experience. 2. Spacious Room: The room was large, clean, and featured a beautiful bathroom and dedicated office space. The view was fantastic, overlooking the cityscape. 3. Prime Location: The hotel is centrally located, offering easy access to major attractions and stunning views of Guangzhou’s skyline. Areas for Improvement: 1. Housekeeping: We stayed for two nights, but housekeeping only serviced our room once, which was disappointing. 2. Breakfast Experience: While the breakfast selection was fine, the area was overcrowded, and the atmosphere felt less upscale compared to more prestigious hotels. 3. Pool Facilities: The pool is quite small and was crowded with children, making it noisy and not relaxing. Additionally, the requirement to wear swim caps and the chaotic atmosphere detracted from the experience. In summary, while the hotel has many positives, addressing these concerns would significantly enhance the guest experience.

I had a wonderful stay at the Mandarin Oriental. The service was impeccable, and the room was both luxurious and comfortable, meeting the high standards I’ve come to expect from this brand. However, I feel there are a couple of areas that could be improved to enhance the overall experience. The lobby, while elegant, doesn’t quite match the grandeur of the rest of the hotel and could benefit from some updates to reflect the luxurious feel of the property. Additionally, the elevator lobby felt a bit dull and lifeless—perhaps adding some fresh elements or decor could brighten it up. I also noticed there was no noticeable fresh scent in the lobby area, which would add a touch of freshness upon arrival. Despite these small suggestions, I thoroughly enjoyed my stay and look forward to returning.

Satisfy with the room and location! Super convenient and happy stay here. Easy to walk around. Foods and shopping can get easily. The 管家very helpful and efficient! Massage, saloon, manicure & pedicure can get in the same floor! Love it…

The second stay, the service is really good, the housekeeper also took us to eat farm food

Very nice hotel, I was very impressed with Kevin Chen service, He are really nice and very professional to help me solve the problem, thank you very much for his help. the journey becomes more perfect.

This is one of the best hotels I have stayed in, with a beautiful and comfortable environment. The service is excellent, and takeout can be delivered directly to your door. In addition, there are free desserts every night. What impressed me most was that the hot water in the toilet was turned on immediately and you could take a shower right away without waiting for hot water. If I go back to Guangzhou, I will definitely stay at this hotel again!