Having stayed at this hotel 13 years ago, I decided to book it again this time, but unfortunately, the experience was a far cry from what I remembered!
1. **Bottled Water**: There's no complimentary bottled water in the room. Guests have to go to the front desk to collect it, and each bottle is minuscule, only 296ml! You're also limited to just one or two bottles per person per trip, which means a daily trek downstairs just for water.
2. **Minibar Sensor Trap**: All food items in the room, both in the minibar fridge and on the shelves, are equipped with sensors. Simply moving an item from its original spot registers it as consumed/purchased. This policy is incredibly unreasonable. I merely picked up a bottle to look at it and was charged! A single bottle of mineral water costs $24 USD. Upon check-out, I discovered I'd been charged for three bottles. The front desk informed me they needed to 'verify' the charges before processing a refund to my credit card, and couldn't even provide an estimated timeframe for when the refund would be issued.
3. **Missing Towel Incident**: A huge warning: Do NOT bring your own white bath towels! I hung my personal towel behind the bathroom door, assuming that hung towels wouldn't be taken for cleaning (as most hotels only clean towels left in the tub or laundry basket). When I called the hotel, they claimed they needed to 'investigate' with a third-party laundry service to see if my towel could be located. If not, they'd compensate me, but I have little hope of a resolution for this matter.
4. **The Oshow**: The 'Oshow' in the hotel's West Tower costs around 2100 RMB per person. While the performers were very dedicated, I couldn't even recall the plot from my previous viewing, and overall, it lacked any significant appeal. The sound, lighting, and special effects felt quite dated.
5. **Delayed Check-in**: Although check-in was scheduled for 3:00 PM, we weren't fully checked in until 3:30 PM. We booked two rooms, but one wasn't ready until 5:00 PM, and only after I called to inquire! As compensation, the staff provided each person with a $25 meal voucher, valid at the hotel restaurants.
- Anonymous User
I was initially concerned an older hotel might have a dated design, but this Las Vegas property truly surprised me. The lobby's glass floral ceiling is breathtakingly beautiful, and the hourly musical fountain show is an absolute must-see. Our room was spacious and luxurious, with bedding so comfortable I never wanted to get up. The staff were professional and genuinely warm, making our entire check-in and stay completely smooth. While the price isn't low, the experience was simply outstanding. It offers a unique sense of grandeur and occasion that elevates it far above standard hotels, making it absolutely worth the price. If you're coming to Vegas, you won't regret choosing this one! The surrounding area is also lively and packed with fun.
- M280147****