We stayed at L'Andana for 4 nights with two small children. At the outset, the location is stunning, set in a large vineyard perfect for long walks. Sunset from the entrance of the property is particularly spectacular. The cantina produces good wine which we enjoyed with many meals. The room was spacious and comfortable and housekeeping was attentive. Staff were helpful with recommendations and answering queries. The attention to detail for the children was unparalleled. The room had been set up with a crib and toddler bed with a bedrail (which they had included even when we hadn't requested it), and baby gates at the top and bottom of the stairs. They found baby wipes for us when we'd run out (and after all of the pharmacies and stores had closed), as well as a sterilizer for baby bottles. They were kind and patient with our toddler, even in his moments of less-than-stellar behaviour! My son enjoyed the Kids' Club in large part due to Nina's kind care. The one small downside was the food and beverage service. Food was generally expensive (the price point is to be expected from a luxury hotel). With children with early bedtimes and mid-day naps, we ate frequently in the room, and found the room service somewhat uneven (sometimes bread would arrive, sometimes it wouldn't). Some meals were very good, while others were disappointing (two plates of cacio e pepe pasta arrived cold, one avocado/salmon sandwich was particularly poor). What was surprising were hidden surcharges that we hadn't expected: we were told there was a 20 Euro delivery charge from the on-site restaurant to the rooms; my son was offered a plate of pancakes at breakfast and we were then given a bill for 10 Euro as it was not included in the breakfast menu. Overall, a wonderful resort to which we would be happy to return, perhaps when we are able to explore more dining options outside the property.
- Guest User
Overal the hotel is fantastic, the garden is amazing and the food at the restaurant is great. The only reason I did not give 5 is the fact that the Wi-Fi is dated and you consistently drop out .. the bathroom is nice but floor a bit dated , The spa is super good and the body scrub and massage are very relaxing. On the food side it’s good and we had once dinner and than only lunch . We stayed a week and could get once a table at the Michelin star restaurant next door . The beach club is nice and relaxed . Overall a very nice experience!
- Guest User
