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The hotel looks nice, however they don’t have a clear description and photos of the rooms! All the rooms are different and they don’t provide the photos of same category of the rooms and possible configurations you might face! We booked loft room and turned out they have 3 different loft rooms and photos of only two rooms are provided on the website and all other booking websites. Same with basic category - double room! We moved from this awfully equiped loft room to double room - on the photos everywhere the toilet and bathroom is separated from the room by door! However we were “lucky” enough to get the room where you have the shower right inside your bedroom. I believe the hotel should create a category for this kind of rooms and not put them all in same category as it’s absolutely confusing and very disappointing! Also after the downgrade of the room they declined the refund of the difference! The managing team refused to talk to us and that’s the level of hospitality that you will face here!

Very good hotel, is a manor hotel, the hotel's small garden is not big, but it is very exquisite, not in the downtown area, after going through the river, going to the university, Coimbra is not big, the spots are concentrated, recommended

What a terrific hotel. New, clean, quiet, comfortable room and excellent customer service from all the staff. Had a soft supportive king bed, bar refrigerator, tea and coffee station and lots of storage. Breakfast was extensive with some hot offerings (scrambled eggs and bacon), cold cuts, cheese, breads for toasting and buns plus pastries and fruit…and a coffee and tea station in a beautiful setting - either inside or out. A short walk takes you to the river walk and parks and the great restaurants are just outside the hotel door - literally. We had some wonderful pasta on one night and tried the salt cod and steak at the other place just next door.

This is a nice, clean, modern hotel but there are pros and cons as follows :- Pros - Clean, well appointed rooms which we found to be quiet Very nice bar/lounge with TV Barman switched the channel so we could watch an English soccer game (although he did keep disappearing for long periods - we don’t know whether he had another job or a girlfriend somewhere else in the hotel) Pool area is very pleasant Breakfast included and it was an excellent buffet Cons - Not a major problem for us but it is a bit of a walk (at least 10 mins) into ‘town’. This could be a problem for those who are not so mobile Big tour groups are accommodated, so it was a good job that we were at breakfast right on opening time at 7am. About 30 mins later the place was swamped by a very large party Unfortunately, not every breakfast dish was ready at 7am so we did miss out on a few items. This is bad food and beverage management Since it was raining and there is nowhere else to eat close by, we had dinner in the restaurant. We thought that €25was expensive for the buffet so we ate à la carte. My rice was very dry as was my friend’s pork. Not impressed at all. Just hope you don’t want to check in or out when a tour bus arrives or is about to depart. I would have given 3 and a half stars but 3 is too low so we’ll go with 4 as the staff were all very friendly.

This is the palace of the last emperor of Portugal. The hotel facilities are old, but the experience of the palace is very good. The entire hotel is quaint inside. At night, a copper in the hotel lobby, the eyes will be yellow and a bit stylish. The breakfast at the hotel is generally the same.

What a wonderful place to stay, I had stayed here before with friends on a Moto Tour so knew what to expect, my expectations were surpassed, it’s a really lovely place to stay. On this trip I was with my wife, I had talked up Convento Da Serta before arrival and we both agreed the out of 9 good hotels on our Spain & Portugal Tour this was the best by far. * Chaves as a town has character, charm and is very pleasant to walk around. * Convento Da Serta, is in a prime position, elevated above the old town * There are good bars and restaurants within easy walking distance * The hotel itself is a charming and a very well adapted stone built Convent, there is a small pool, easy parking on site, the rooms are excellently appointed with good views over the town some have small private balconies all have Air Con. The staff are very attentive and both eager to please and keen to help you get the best out of your stay at the hotel and the area surrounding the town if you have time to explore. * Breakfast service was freshly prepared, presented well and staffed to cope with the demand, the food itself was very good. * The restaurant recommendations were spot on we chose one that was recommended it was lovely (see separate review, for Ponte Romano)

Hotel is by beach . Room is big and clean. Breakfast is very good. The supermarket is in next door. The town Sitio near Nazare is on the cliffs. The views are very beautiful and looks down the beach and town. It worths the visit. The parking on the hilltop is limited but if you go there early , you are still able to find place to park. The receptionist is very good and helpful. When I arrived at the hotel in the evening, I found flat tire. The young guy worked at the front desk helped me to call the rental car company to solve the problem. I definitely recommend this hotel to friends.