4.8/5Outstanding145 Reviews
West Lake, Lingyin Temple Scenic Area Hangzhou|5.39km from city center
The three restaurants in the hotel have good Western and Chinese food. I haven't tried Japanese food yet. I can't comment. The room is very clean. Two young men were drinking afternoon tea in Sanyan Pavilion. I don't know if they are interns or newbies. The service is very poor and their tone of voice is very bad. There is no smile. I suggest that even if a hotel with this price range hires new people, they should not put them on the front line for training. I don’t know if the parking lot and restaurants are outsourced. A lot of employees are smoking in a mess, and the security guards don’t know how to help. You have to wait for the butler to greet you. The butler and SPA are the highlights of the service, but the overall service process is a bit messy and not as good as Aman. I hope you will continue to improve and stay at your hotel again next time.