Zion Ponderosa Ranch Resort Map, Address, Transportation & Nearest Stations and Airport

My wife and I stayed at ZMR while visiting Zion National Park. Unfortunately, we were disappointed with our stay. On the positive side, the setting is beautiful. You feel like you are stepping back in time to a working ranch. It was great seeing the buffalo in the pastures. The architecture is authentic rustic. The setting of the cabin was nice. The staff was friendly. The horseback ride was great, and Mollie the wrangler was excellent. Cordwood restaurant had very good food, but it was very expensive. Most entrees were over $30 and steaks were $50 and $60. We came at 8 pm and had to wait almost 45 minutes to get seated, although there were only 2 couples ahead of us. Couples who came after us were told the wait would be an hour to an hour 15 minutes. The buffet breakfast was very good at $15 per person plus $3 for coffee. However, there was one man working the entire room for breakfast and was clearly running himself ragged. Now the negative. The housekeeping service was terrible. When we checked in, we were asked if we would like daily housekeeping. Given that we we paying over $300 per night and ZMR touts itself as a resort, we said that we would. They completely missed the first day’s cleaning. The next morning, we reported that oversight to the staff. When we got back that evening, housekeeping had basically made the bed. There was no new soap, shampoo, coffee or tea and the shower had not been cleaned. The next morning, we complained again and told the staff that we were disappointed with our service. Of course, they said such service was not acceptable and asked how they could make it up to us. We told them that we would prefer to let ZMR decide what they should do. They said they would talk to management about it and, in the meantime, comped is for coffee and a breakfast. Our cabin had a spa type jacuzzi which was a selling point for us. Unfortunately, hot water ran out before it was even 1/4 filled. So no soaking in a tub after a long day of hiking. We also notified the staff of that problem as well and they said they would check on it. Apparently the tub was just for looks. When we returned that evening, the bed was made. But, again, the shower had not been cleaned - now after 4 days. There was one bar of soap, which we had to use both in the shower and at the sink. There was no tea at all and only one packet of coffee. They left one washcloth. We took two showers back to back and ran out of hot water during the second shower. The next morning while checking out, we were asked how we enjoyed our stay. We told them the setting was wonderful but the service was terrible and detailed some of the problems. There was no offer of any service recovery. The lady we had spoken to the day before was sitting there also and never said anything. I finally mentioned that she had previously made an offer to do something, whereupon she said “we can do a 10% discount off the room charge.” Presumably, had I not brought this up, nothing woul