Very Good5 Reviews
0.11km from Peruvian Kitchen RestauranteUpon arrival we were greeted by a lovely receptionist (although I didn’t get his name) who checked us in quickly and gave us all the information on Madrid via map as it was our first visit to the city. Sadly we didn’t see him again however we would just like to give him a special mention as he made us feel extremely welcome. (He was working around 12pm on 13/02/2020) We were given a superior room on the 7th floor which was small but cosy. The decor from the reception, lobby and all the way to the room was very modern. The bathroom was lovely and spacious with censored lights as you walked in and out, a waterfall shower with good pressure/temperature and shower robes and slippers provided (only size XL but they were still very comfy). Fresh towels were provided everyday along with daily top ups of all amenities such as shampoo, shower gel etc. The mirrored wardrobe was quite small with only 5 hangers however it did supply many shelves which came in handy. There was also a coffee machine in the wardrobe which was also refilled everyday and worked great. The bed was extremely comfortable and the TV was huge, modern and came with apps such as Netflix, YouTube and other streaming options available to log in to. The balcony gave us a lovely view over the streets of Madrid and we could even see the royal palace in the distance which looked amazing at sunset. Even though we were in the middle of it all, when the balcony door was closed you couldn’t hear anything from outside which was a bonus. On our second day we decided to check out breakfast which wasn’t much to be desired. Whilst the staff were lovely and the restaurant itself was very stylish and clean, it was tiny with little option. We decided after that to walk a short 7-8 minute walk everyday to the San Miguel Market as their options there are flawless and filling for any time of the day. Another problem we also encountered was a strange and unpleasant smell coming from our bathroom around 9–10pm every evening. We did report this to reception however the receptionist just told us she didn’t know why and didn’t really give any solution or help. We ended up running the shower for about 20 minutes for it to eventually go away but perhaps this is something the hotel should look in to as it’s not really a guests job to fix. One last annoyance is that the walls are quiet thin and you can hear others talking etc from time to time so if you book here I hope you don’t get noisy neighbours. I would like to say however apart from a few niggles the team at First One where extremely helpful. They even allowed us a courtesy check out until 1:30pm as we had a late flight and also helped us book several recommended restaurants over the course of our stay. Overall the hotel is lovely, modern and located in the heart of Madrid - perfect for those who are seeking to explore all of the city by foot as we did.