0.29km from Bistrot de L'OuletteWe stayed at the Moxy for 3 nights in the August 2019. The first night we noticed water dripping from the ceiling into the carpet waking us up at 6am—drip, drip, drip. The carpet was also wet by the sliding glass doors (broken—did not lock), visible extensive water damage on the frame, and the outdoor table on the balcony was broken. We promptly alerted the reception, and they said they would switch our room, and take care of moving our luggage for us. We neatly placed our bags in one corner, and left for the day. I returned to the hotel at 3pm and asked the receptionist if our new room was ready. He gave me a key card, and said he didn’t know whether or not the luggage had been moved. He said, “Go check for yourself.” I went up to the room, and the luggage wasn’t there. The third bed (for our son) was also not made, and there weren’t enough towels in the bathroom. I headed back to the reception where someone accompanied me to our old room, and we gathered the luggage. I was surprised it hadn’t already been taken care of. The receptionist also said they already knew about the problem, and they had similar problems in other rooms. Hmmm, so why did they place us in a room destined for mold? I mentioned the sheets/towels for the third person, and the receptionist said someone would be coming “right away”. I waited an hour, then when my husband and son arrived, they checked in at the front desk to ask about the sheets/towels. “Right away” was again the response. Now it was 5pm. At 7pm there was so no sign of sheets/towels. I went back down to the front desk where the two receptionists were lazily chatting away. The head receptionist Jean-Jacques said “someone is coming”. Four hours later? I told them adamantly that I would not leave the front desk until they confirmed that someone had been called and was on the way. Jean-Jacques weirdly said “let’s engage in a dialogue” while being extremely rude and mocking of my concern. Very unprofessional. When the service finally arrived he said no one had alerted him to bring sheets/towels to our room until just NOW. The Moxy reminded me of a college fraternity atmosphere complete with silly pool toys, graffiti on the walls, dirty windows, broken pipes, and a lazy staff.