5.05km from Blue Island Mcallen TXThe first reason that I decided to stay at this hotel while visiting McAllen was because it included WiFi as part of the room charge. Because am a Mexican national/client, it was important for me to be connected to the Internet and do some of my work activities. When I arrived, around 1pm, the first impression I got was very bad as the receptionist was on her cell phone all the time. And with an uncordial manner, she indicated that there was no possible way to check in now as the check in time was at 3pm. At this moment, I advised her that I needed a room with two beds instead of one which was what I originally had reserved. She said, $15.00 would be charged extra for the change. I understood and agreed that these were hotel policies. I returned at 3pm and another lady more rude than the previous one told me that I had to pay the $15.00 immediately. I agreed to pay. Later on, when I was already in my room, I noticed that none of my 3 cell phones could be connected to the internet as I would get an error every time I would sign in. I went down to the reception so I could get help to reset the connection. I didn't get any help. I was told to try again. Later, a man knocked on my room to tell me that the receptionist needed to see me right away. I was taking care of some calls and could not go right away. 5 minutes later another lady, knocked again and very arrogantly told me that I had to go to the reception now without exceptions! This almost felt like harasement. The receptionist said that I needed to pay $5.00 that, by error, they did not charge me. I told her, whom she did not want to reveal her name, that if I could talk to a manager so he could fix my WiFi or give refund me for the difference of the Wifi. She said there was no manager and if I didn't pay the $5.00, she would call the police and/or if I didn't get my things out of the room. I paid. My stay in this hotel was a total and complete nightmare from beginning to end. I don't understand how someone can have people managing a hotel with no manners, very rude, unpolite and with no professionalism what so ever. I will never recommend this hotel to any of my friends, co-workers, or family members.