Very Good10 Reviews
0.38km from Boulangerie PoilaneDisappointed as there were so many other better hotels I should have stayed in. It is well located, a few mins from Oberkampf metro. I was arriving on a flight at 0600hrs so planned to arrive in the hotel by 0830hrs on a Thursday. I therefore booked the preceding night's stay on booking.com (Weds) and emailed the hotel to explain my arrival time/reason they wouldn't see me till late morning. I assumed check in would be after 2pm and knew I would be exhausted and needing a room. I got a response back that they could not guarantee my request and wanted to know whether I would have the credit card I used to make the online reservation when I arrived. An unusual request as those of us used to travelling pretty much know this is a requirement. Another email asking about the card was again received as I waited at the airport for my taxi. I ignored it. On arrival at the hotel, I learnt a bit more about their operation and scam. Firstly, the receptionist claimed I was a 'no show'. I asked whether they had seen my email as couldn't understand what he was talking about (this was about 0920hrs on theThurs). He asked for my payment card and proceeded to cancel the payment to booking.com. He then immediately deducted the same amount, from the same card. Clearly this was done so that all the money could go directly to the hotel with no commission to booking.com!! An hour later, I received an email from booking.com saying I was a no-show!! I promptly set them straight. This is Hotel Alhambra's way of diverting all the money to their account if one books via a third party. As you can see from the receipt, they charged me 10 Euros for 1 breakfast which I never had. The receptionist who checked me in didn't know I spoke French and so when the dining lady came upstairs and asked (as I stood at reception) if she should expect anyone else for breakfast, he said no on that first morning, yet still charged me? I asked him again on Sat morning as I checked out why I had been charged an extra 10 euros when I never had breakfast (it is a supplementary fee) and he joked and said, I could have given you a coffee! I didn't see much disinfecting going on. The garden is lovely, shady with lots of trees. The room was clean but these guys are too expensive, double what you pay on the same street and clearly just keen on taking money from clients rather than giving quality service. Metro hotel is literally next door, at half the cost, much warmer and transparent staff, too.