Very Good4 Reviews
0.11km from Central Station MunichI have stayed several times at this hotel. Over the years I noticed a slow decline in the running of the hotel. Booking: I tried to book early but had to phone and email about 6 times to get a reply. When the owner once answered she argued that I was phoning early and there was amble time. I needed to book both hotel and flight so had to book both together. She complained about not being able to recruit staff and that it was expensive to get the right staff. When we arrived, we found the heater in the bathroom was not functioning, the shower railing had a part which kept on falling off every morning and one of the bulbs in the bathroom was burnt. The safe door was closed and could not be opened. I brought these problems to the attention of the desk and kept on getting an answer that I needed to insert my door card in the card slot. When you enter the room, you need to place your card in a reader to switch your room lights on but no other card slot existed. Though I informed staff of this nothing was done, so we went over a week without any hearing in the bathroom. The safe, we were told could not be opened. I need the safe because I like to place my passports etc. in it. A few years ago, at the same hotel, a few things went missing and this problem was addressed by a box of chocolates from the owner !!. A safe did exist but it does not work ! The room lightbulb also burnt out during our stay but this was immediately addressed. Getting a table in the morning for breakfast is next to impossible especially over the weekend. The only positive point I find is Ms. Desiree who is the breakfast room manager and who manages this with perfection. She is not to blame for the lack of space. She is an exceptional manager, has a positive attitude and a very good working relationship with her other kitchen staff. We have known one of the night receptionists who is also a wonderful man, he has been there for some years now. We cannot fault other staff but notice that, for some reason, there is a high turnover of staff members. In the past I have written positively about this hotel but unfortunately my opinion has changed. The only positive points which remain are central location of the hotel, the breakfast, and Ms. Desiree who is wonderful to all guests. Negative points are most definitely the owner who is rude and arrogant and the small rooms and the sardine-can bathrooms. On many nights we heard loud noise ? from the adjacent casino or cinema.