5.02km from Cypress Pointe ParkIf I could give zero stars I would! The hotel is dirty and run down. The staff is rude and unprofessional. The door wouldn't lock so I asked them to look at it. The maintenance man removed the plate on the door so the dead bolt could move, however then the door wouldn't shut at all. They told me they would fix it in the morning. When I insisted on having a room that had a door that closed for myself and my kids I witnessed the maintenance man and front desk man get in a loud and long screaming match in a foreign language. Which then led to them yelling at me in English. After the door was able to close I recieved a check in survey from Expedia where I booked the room. I naturally after all that clicked on the sad face instead of the happy face. I didn't even include details about the experiance. I literally just put a sad face. There was no slander, or exaggerations, or false accusations because I was in the wrong. It was a honest sad face. I was then immediately notified in a written message by Anthony at the hotel that I needed to check out because I complained and gave them a bad name so they dont want me here. I made and paid for a 3 night reservation. It had only been 3 hours after check in on the first night. I had to really argue to recieve my money back for the rest of my reservation, Anthony insisted no refunds because I complained, but I had to leave immediately. Then Anthony refused to give me any kind of receipt and check in or check out. I didn't complain about the dirty run down room with a broken TV, broken shower knob, broken heating/air condition, or rudeness of staff immediately upon arrival. All I complained about was not having a door that shut and was secure. And I didn't even get irate which I had every right to do. Please warn everyone you know. Avoid this hotel the price is not worth it. If anyone needs pictures to support this review I have them!