Very Good10 Reviews
0.22km from Delicatessen ArgentinaMy visit was ruined by miscommunication about my arrival time. When I originally booked in March, I noted that the reception closes at midnight, so I began to cancel my reservation, but was contacted by the staff (Sandra) who assured me they would wait for me until 1 a.m., since my flight would arrive at midnight. I provided flight details at that time. My Hostelworld booking showed the 0100 arrival time. Their computer records showed 2200 on their screen. I ended up having to sleep the first night on the hard kitchen floor of the commons area, using a laundry bag for a pillow. If not for severe thunderstorms, I might have left and tried to find another place even at 2 a.m. Although I was able to get into the building by a helpful neighbor, and into the commons area of the hostel because that door was left unlocked, no one was present, and no note was left for me explaining what to do. I called and texted the hostel phone starting at 1 a.m., but got no answer. To be fair, the hostel had tried to send me a couple of emails and even to text the day of my arrival, but the emails got lost along with 500 others in my spam folder while I was on vacation, and the text (ATT service) did not arrive until 2 days later. I had emailed them with a reminder the day before my arrival, but my message somehow also did not get through. The hostel did provide a 20 Euro discount, but no amount of compensation would fix the worry, inconvenience and discomfort of that first night. Good features: a generally good location, about 5 blocks from public transit, with busy car traffic by day, but the street seems a bit abandoned at night. The bathrooms and rooms were spotlessly clean. I did see one roach in the kitchen, but in a humid, hot environment and old building, that is not a big deal. Wifi worked well. Breakfast was sufficient, including a boiled egg, a packaged croissant, cereal, milk, juice, jam and tea. Bad features: no air conditioning, which makes the rooms practically unusable for sleep during the 90 degree weather of August. My pillow became a soggy sponge. Hot water was uneven in the shower. Not much interaction in the commons area, which is small with hard chairs.