1.78km from Dr. Karl-Heinz GlatzelStrange place in several aspects. I will avoid if I can. If it is my decision, never again. Location: residential street in the outskirts of Gifhorn. Reception with reduced staff and reduced opening hours. When I arrived, there was a line of people for check-in, and the service was slow and inefficient. Whenever I left the hotel in the morning, the reception was empty. Maybe due to this, the receptionist demands anyone to pay for the entire stay upon arrival. I gave to the receptionist a company card containing all invoicing elements. Still she had trouble to write a correct invoice, and I had to accept she would make a second attempt later that evening. The receptionist refused to walk 5 meters away from the reception desk to check from the hotel door if my car was properly parked... Unbelievable! She kept just pointing directions and saying “you must check yourself”. Never in my life was I received like this in a hotel, and I have been in hundreds. In one of the evenings, parking spaces in and around the hotel were taken, and I had to park further down in the residential area. I still have no idea if there is a parking on the back side. The staff has zero concept of customer focus. For example, staff taking care of breakfast do not even say a simple “good morning” to clients arriving at the restaurant. Breakfast: basic buffet. Often some products need to be replenished (e.g.: scrambled eggs), and it may be slow. The atmosphere is cold. This does not seem to be a hotel, rather a dormitory for professionals. I arrived to my room around 7 PM, and the room was very cold with open windows (this is quite typical in Germany: be aware of spiders and insects inside your room – always check upon arrival). Room itself was spacious.