2.98km from Dr. Karsten LangeShort version: They gave away our room to someone else. DO NOT BOOK HERE + RUIN YOUR VACATION. Details: We were traveling internationally and had booked THREE beds in order to have an entire room for myself and my travel companion. In a period of three months, we confirmed FOUR times via phone call and email communication that we would have a PRIVATE ROOM. We have this in writing, too! The incompetent receptionist was even able to pull up this email at the lobby desk! We dealt with a gentleman by the name of Ferdinand or Frederick, who handled the booking. Upon arriving extremely exhausted from an international flight, we just wanted to get to our room and rest. They told us: 1) they gave two of the beds in our room to complete strangers and, ALSO- 2) they had split my friend and I up, so that we would each be sleeping in different rooms, and we would each be sharing a room with two other strangers... HOW DOES THAT EVEN MAKE SENSE?! Thank goodness we booked via a third party because they contacted the property themselves and got us our full reimbursement. They dealt with incompetency themselves as, on their first call, the hotel did not understand the booking agency's concern. Clearly, this hotel is lacking in recordkeeping organization, miscoordination, and poor management. What did the hotel offer us in turn as compensation? Nothing. They simply turned us away and we were left in a new city to try to find (overpriced) lodging last minute. On top of all this, we were scorned at and the woman working the weekday evening shift (she was there at around 7:30 PM) kept saying a private room wouldn't even be guaranteed, even though this was confirmed to us four times prior to our trip. She then went so far as to get personally offended. Please do not come here. FYI, the location is also far from attractions + not the safest looking area by the train.