0.26km from Dragon Court Chinese BuffetThis is my 11th year of Platinum or higher with Sheraton and now Marriott. In that time, I’ve been in many hotel, in many countries, and under many circumstances. I’m giving this stay 2 stars only because of the difficulties associated with the coronavirus. I understand things are difficult, but this was unacceptable. Check in started fine, Melanie thanked me for my loyalty, and gave me a sheet explaining what was going on at the hotel. I asked a few questions, and took my keys and headed to the room. I get there and it’s the wrong room type- a king bed, no couch, and I have 4 people- I head back down and explain that I have the wrong room type. Her answer “that because the other building is closed”, ok, so maybe I can get adjoining rooms, or something because this isn’t going to work. I don’t mind getting upgraded, but I can’t do a downgrade! She repeats the other building is closed, and that she gave me a sheet. I explain that nothing on the sheets says anything about room types or buildings being closed. She goes to get the sheet and says “it says we have limited housekeeping”..... I’m totally dumbstruck. Finally another worker comes over and asks what is going on- she explains that I “want another room”.... I pulled up my reservation and showed him what I booked and said “only what I paid for”. He goes to find a room, and “see if they have one”. While he is gone, I asked Melanie “what happens if he doesn’t find one?” She replies “he keeps looking”. At this point I have had enough, I ask for a manager, and she replies that she is the manager on duty- I asked for the GMs business card and will he addressing it by email. I’ve had bad people, ride people, great people, really all kinds- but never someone openly and aggressively attacking a customer- No offer to help move rooms, and it was a long walk with a lot of luggage. No one sorry for anything, and lastly no welcome gift.