4.8/5Outstanding11 Reviews
0.16km from Ebneter & Biel
Having been to St Moritz many times in the winter, I decided to visit this summer on my return to Scotland from Italy. I always wanted to stay at The Kulm. I got a very good deal of £1,500 for 5 nights B&B. So! First impressions do matter and this time it was the one I presented arriving in my battered campervan. The concierge could not hide his dissatisfaction at me arriving in this. He directed me to local parking until, on the second time of telling him I was a guest, he begrudgingly allowed me to park. Not a great first experience on my side. The hotel is stunning and the south facing delux single with balcony was as big and well presented as any double of any other hotel. On the first eve I ate in the main hotel restaraunt. Whilst the food was very tastie, it was at best warm. The service was unbearable. There are just too many staff all attempting to do their job. Within 5 mins my glass was filled 3 times, even although I hadn't drunk from it. Even after asking the sommelier to leave it and I would look after it myself, 3 others attempted to fill it. The waiting staff were the same. every time you put down your cutlery the plate was removed. I moved the side plate and cutlery and a waiter appeared and moved it back. I had to ask 3 times for them to leave me alone and for them to slow down....before indigestion set in. Unfortunately at £120, due to it being look warm and the over fussy, impossing service it's not value for money. The following day I complained to reception and whilst she listened intently I would have expected a manager to make the point to speak to me, but they didn't. The position of the Kulm is fantastic and affords guests incredible views; nowhere so fantastic as the health spa and outdoor pool. The fitness and health facilities are second to none. Numerous saunas and steam rooms, infrared massage chairs and views to die for. But! The jewel in the crown is the Spa team. I endes up having treatments every day. The deep tissue massage and sports massage fixed problems I have had for years. The whole trip was worth just that. They are so friendly and professional and not impossing at all. The senior management team of the hotel need to take the style of service offered there and emulate it elsewhere. I ate in the hotel pizzaria, which was casual and nice and by far the nearest to 'normal' priced all non swiss guests will experience at the Kulm. I ate at their golf club which was by far the best meal I had. The breakfast buffett is everything you could want, but staff are again over fussy and on the one occassion I ordered poaches eggs on toast, they were stone cold, watery and the toast hard. I make better ar home. Be carefull if you have secured a cheap rate to stay some may be shocked by extras bills. It is very easy to allow that to run away with it'self. A coffee and cake in the lobby costs €45. parking €23 per day. The hotel advertises as 'dog friendly' which they are in certian areas, but it's an eye watering €40 pe