Very Good2 Reviews
2.79km from Elements RestaurantWe stayed here one Saturday night whilst attending a family party. Check in was really slow moving, and when we finally got to the desk the check in desk clerk was miserable and not very welcoming. We checked in just after 3pm and once we had completed the check in process he said I'll just check your room is ready. You would have thought if check in was 3 then you would hope the room would be ready if check out is 11am. We had people in our party that checked in after 4pm and their rooms were still not ready. The reception didn't even know there was a function going on at the hotel, which is where the main issue with the hotel starts. We proceed to our room on the group floor, and on route to our room the corridors we're just a mess, dirty Laundry everywhere, house keeping trolleys, and empty glasses outside multiple rooms (probably from the night before). We booked a club room which was nice compared to other rooms in the party, where the décor was very dated. Decor was nice, and bathrooms were quite modern and looked to be newly refurbed. Although the bathroom door was really dirty and toothpaste all over the handle which wasn't pleasant. One thing we did notice in the room and in the corridors is the smell of bad drains, clearly they have a drainage problem somewhere. Once we unpacked we headed to the Spa area for a swim which was a nice area. When we got to the health club desk we were told there was no robes and no paddocks, so was just given a towel but luckily had a padlock already in our gym bags. We had to walk through the hotel afterwards in just our wet costumes and towels which wasn't nice. Our main issue with the hotel was the staff, they were so unhelpful and rude, and there was clearly no communication between the various parts of the hotel. Our theory is that maybe there are 2 or 3 different companies running the various departments of the hotel so they don't know what was what. It was kinda run like Faulty Towers! We rang down from our room to reception to ask if they provided fridges for the room, or whether we can get ice and a bucket. The clerk rudely and abruptly said you need to speak to the restaurant several times. I clearly stated there was only the number on the phone to ring down to reception and not the restaurant and he said I'll put you through, but there was no answer. We gave up and ended up driving to a nearby supermarket to get a bag of ice! At most hotels the reception is your main point of contact and should know the in's and out's of the hotel but they clearly had no idea. Luckily the family party went well, people enjoyed themselves and the buffet food provided was nice. Most of the party said that we wouldn't stay there again, and would rather pay the taxi fare home. Overall not the Belstead Brook Hotel it used to be when it was at its prime and not the boutique hotel they advertise in their brochures!