Was so looking forward to staying at FSS upon reading and hearing all the good reviews on the excellent service provided by the hotel. Needless to say, everything went great and was up to expectation initially (with regards to the check-in service, room, room birthday decor was done up by the housekeeping team, birthday cake, etc) until our dinner.
Our stay comes with a bottle of prosecco, + 3 course dinner + breakfast. It seems like not much attention were being paid to us as compared to patrons who were ordering from the ala carte menu (observed this from other tables having the three course meals who weren’t getting as much attention as well), we had to prompt the servers for them to clear our plates and refill our drinks. The service was disappointing and definitely not how my fiancé would liked his actual birthday to go. We didn’t wanted to stay at the restaurant any longer upon completing our meal, thus we requested for the remaining bottle of Prosecco to be sent up to our room.
Kudos to the housekeeping team/room service team who managed to have our room made up + Prosecco sent up to our room within that short span of time! (Even before we reached back into our room) :-)
Also shamelessly asked for a later check-out time (read from the Trip.sg telegram group that some were given complimentary checkout timing at 3pm) however I was only given till 2pm which left a really sour taste in my mouth although a half-day room charge only applies for checkout after 3pm. Asked personally at the concierge as well as via four seasons app - please just look at the difference in attitude on the app as compared to prior conversation. Initial conversation was so polite and with much enthusiasm, however the reply with regards to my late checkout request seemed so hostile. Or am I just too sensitive?
location close to orchard road. no public transport close by except bus station with only a few buses. lot's of place to eat outside the hotel. old furniture in room but room very clean. locctaine toilet amenities. excellent buffet breakfast.
This is my 2nd time checking in and the rooms are at level 10. Pool views are much better as we are at a higher floor. Overall room is clean. A little disappointment on the breakfast spread. It was not as good as what we had 2 weeks ago when we check in. The quality of the food did not meet my standard this time where the noodles are over cooked and soggy. The yam puff and hash browns are also not crispy. However we did try ah Hoi kitchen this time. The food is v good and I will definitely visit them again.
Excellent location but a little difficult to navigate initially as there as a couple of different “wings”. The pool is really small for a 5 star hotel, managed to book a slot but was crowded when we went down so we did not went in at all. Also, there is this mini bar in the room but it’s chargeable?? $800 for 2 nights, pretty room but rather small, no fancy view, small pool and provide snacks but at a cost. Honestly, we will not return and not recommend as well. If there’s anything good, the breakfast is and the room is beautiful but that’s about it
Service was polite and attentive. The hotel also gift us with a nice cake to celebrate our anniversary. However, the one small hiccup would be that the staff did not come to collect the breakfast after we were done with it even after multiple promises up till we checked out. They provided upgrade to a premium deluxe room but it was still without bathtub which was abit disappointing. All amenities provided were good. The pillows were too soft for me though. Love the swimming pool, it was quite big and had jacuzzi at one side. Enjoyed the breakfast very much but dinner at Marriott cafe was not up to standard. Had much trouble choosing something of liking from the limited menu and the tastes were also a miss...
Birthday staycation for wifey. Upgraded to Grand Deluxe Double room. Asked for hot chocolate and bubbles bath. Butler services was all within 20 minutes. The bubbles bath + jet shower = Favourite 😍. Given complimentary birthday cake too. Will love to come back here again.
It was a great staycation over at Yotel Orchard! Cozy room with ammenities that are necessary which you'll need. The swimming pool is a average 20m lap but environment was soothing and relaxing. Breakfast at Kommyuniti was great too! Overall had a enjoyable stay and I'm looking forward to my next stay there!
Great awesome stay at the voco..rook is spacious and well lit with a big tv and design is well. Toilet space is sacrificed for more room space thus smaller and you can tell rough finishings on the floor seals and power points clearly indicating a room redone. Could be done better hiding the plugs especially those protruding from the floor.
Breakfast was great and most importantly the service is awesome. We had a pleasant stay. Thank you especially to Kenny for making it a good weekend!
It is a well located for central area. Of course near all the shopping area and food. Hard rock cafe are 5min walk. Halal food everywhere. Room are very spacious. I got the deluxe room with king bed. Only shower no bathtub. There's small balcony for u to hang your swimmear and towels. View is the swimming pool. View was ok. Room is clean. Old fashion design of room but comfortable. The bathroom door kinda faulty. It lock inside when we close. But manage to open ourselves as the technician are had to entertain 2 more room. I will come back near to Christmas.
Location of hotel is fantastic, and size of room is good. However, breakfast and room service leaves a lot to be desired. Breakfast variety is so little compared to pre-covid days, and because of covid, buffet was served by the staff. As 2 of us are taking food for our elderly family members, we encountered dirty glances and questions like “Are you sure you can finish 5pcs of hash browns?” We had to explain to them that we are collecting for the whole family. But why do we have to do that? Isn’t it a buffet?? Makes us feel like criminals.
And when we called for extra toiletries etc in our room, we always had to call a few times before someone will come. We do not expect such service in a 5-star hotel.
Not such pleasant experience for our family.
A very pleasent stay at the htoel. I gave a 4 for amenities because the pool was still under renovation. However the receptionist upgrade us to a room with a bathtub so i guess that makes up for it as my little one can play in the hot warm bathtub rather then pool. Overall was a very nice experience and was a good deal we bought from trip.com hopefully there are more of these deals to come.
Location is fantastic. Right in the heart of Orchard. Opposite paragon taxi stand/behind apple store. It will be more accessible by heading to apple store and look left after the store. Will see the big hotel sign
The bathroom is uniquely shaped with a triangular side and the toilet door is used two-way (either as shower door or toilet door)
There is no pool but a gym. Breakfast consisted of bakery items (mini sultana, butter, chocolate, cinnamon croissants),scrambled eggs, sausages, siewmai, baked beans, soup, muffins, cereals, soy milk, milk, juices, coffee machine beverages. Is a small counter. Food is average at best. Apple juice seemed diluted with water. If request for ice to bring up to room, ownself req to go down and collect. Was given ice in paper cup foc.
Front desk were extremely helpful in any requests. Even before booking I called the hotline and was assisted patiently
It was the most relaxing staycation I’ve ever had! Check-in was smooth and they even served us iced tea and cooling towels. The rooms were massive and I love the decor! The food was absolutely delicious from Bedrock Origin! Don’t get me started on the spa which absolutely relaxing and luxurious. Everything here was different from what you get from most hotels that I’ve stayed in Singapore. There’s lots to do within the resort with free wellness activities from Aqua Zumba, Tai-chi, Bath Bomb making, yoga and many more! Definitely a stand out is that the hotel staff were extremely professional, helpful and really went the extra mile.
The hotel is being renovated so facilities like swimming pool is unavailable. There is a makeshift gym I tried which cannot compare to the original set up. The previous gym was huge and well equipped; I hope after the renovation the gym will be just as good.
Room size was decent and clean. Love the monogram tea provided and even the mini bar was complimentary which I find was a nice touch. Overall a very enjoyable stay and hope to come back again soon!
I first stayed at the SEA Hotel back in 2014 as it was recommended by my aunt and uncle who always stay here when in Singapore. I love the place. It’s old and rustic (a throwback to another time) but for $100 SGD a night with a fabulous vegetarian buffet breakfast included (Kwan Im restaurant) and prime location in Bugis you couldn’t ask for anything more. Also when booking the staff are excellent in replying to queries and give very detailed information about getting to the hotel and airport transport options and nearby attractions. Free wifi was included and it was fast and reliable. The staff on the front desk were friendly especially the girl who checked me in. Bugis+ shopping mall (10 levels with cinemas, food/retail options galore and taxi rank) is less than 5 mins walk. I use this as a taxi pick up/drop off point to various attractions from the hotel. Bugis MRT Station is 5-10 mins walk and is on the airport line (10th station from the airport, with 1 change at Tanah Merah, cost only SGD 2.50) The Kwan Im Temple is right next door and worth checking out (it gets very busy with local worshippers). Directly outside is a pedestrian mall with a flurry of activity with market stalls and street vendors. The hotel is simple and rooms unadorned with only the basics but it’s all there and excellent value for money. They do request you leave your key if you go out and recollect (24 hour reception) but I conveniently forgot to do this most of the time and it was never a problem. Oh and don’t even think about bringing durians to the hotel!
We just loved the boutique and high class feel of the hostel whilst it also maintained that communal feel which we love too. The rooms were really comfortable and the mattresses perfect for us. The pods had great curtains which blocked out light and added privacy whilst staying in a shared room. Also loved the touches like two sets of lights one brighter and one a bit dimmer as well as the plug and slippers too. Location was ideal for exploring the city being a short walk from public transport, varied places to eat, a 7/11 below and not far to walk to the marina too.
Check-in was efficient.
Water provided. Free Wifi.
Very small room and the space isn't utilized well, layout of room is poorly done as it makes the room feel even smaller.
Bed is arranged such that one side of the bed is flush against the wall, bed partner needs to climb over me to get out of the bed - dangerous. No place to hang clothes. Bathroom is so small and there's no partition between the shower and the cistern, so the entire bathroom gets wet when showering. Sink is outside the bathroom hence the room floor gets wet.
Barely any table/counter space to put belongings.
No room service unless you request for it at reception!
Service is alright - not rude, but doesn't seem sincere.
I arrived at Hotel about 03:35 AM. It was the time that all the people are sleeping. I was a little bit confused about my check-in because when I arrived at the counter he didn't ask me about my check in information.He just only asked me that I was paid or not and I said I've paid already then he showed me my room without asking to show my passport or check in information. Did he know me that I'm the girl who booked at 19th and arrived at 20th?? Maybe!!!🧐🧐
Never mind! The room is very fantastic and comfortable. I felt like I was in an spaceship🚀😅🥰. Since I was travel alone in Singapore I was afraid of sleeping at room alone.But the hotel is very safe .I really loved this place and next time when I come to Singapore, I promised that I'll book this hotel again ❤❤❤❤❤
Love the interior setting of the hotel. The room was cozy & nice for people looking for a gateaway. The small kitchen had everything but the induction stove was abit hard to control. Apart from that, the bed, bathroom & living area is perfect.
Our 1st experience was blown away.
Wife was exceptionally delighted with the room. The room was fantastic. The view from the comfort of our bed, terrific.
Hotel staff was kind with our request. Great job to all the staffs being a part of our memorable stay. It was an amazing experience. Kudos to the staff and management for making this hotel our No. 1 favourite.
And wife have been pestering about our next trip here.
Sure we will be back in the coming months.
The windows are unable to open. Carpet in the room smell stench. There is no hair dryer provided.
Service was tip top, when we requested for an extra pillow.
Need to improve with the room facilities and cleaniness.
We were a group of 12 and opted to stay in this hostel booking the whole 12 beds room, which we were very glad to have as it was the room at the top floor of the hostel, meaning the less noisy and more isolated one from the rest of the chaos. Let's start with the room: we had bunk beds with everything you may need: sheets, pillows, curtains to close them at night (great stuff for privacy this!) and personal lockers (you need to bring your own padlock). In the 12 beds room there was a private bathroom too with 2 toilets and a shower, which was very handy as it gave us some privacy. There are also more showers and toilets in the other floors that we could use. Breakfast was provided in a weird way: the first night we arrived we noticed a big plastic box in the room. The surprise was they have left us "the breakfast" for the following 2 days in there, which consisted of bread, jam, tea and coffee. Not what we expected, but it did the job. And now let's move to the worse bit of the hostel: the common areas. There is way too much people hosted in the hostel for the size of the common living space they have. The kitchen is tiny, and there is a sofa at the entrance that is always busy and with lots of people sleeping on it, so you can't really use it. The people staying in the common areas (not sure if they were guests of the hostel or not) was a bit peculiar, so we were glad to have our own space. The front desk is not very friendly but the check-in and out was smooth and easy (beware check-in is not allowed before 3pm). Overall it's a very basic hostel but the location is good.
Was given room 1313 initially and decided to change to another room cos I went with my elderly mother, who is abit pangtang about the number. Was given 0819. Was told by staff there’s no other higher floor room. We said ok but upon entering, there was a gas smell. Cleaning staff from hotel said the rooms on this side of the hotel had not been used for a long time, therefore maybe the smell. Went down to lobby to change room and was given 1616 by another front counter staff. Room was ok but maybe shower area abit small for someone who might be bigger sized.
Bkfast was buffet style, so u tick on the menu and a staff will go collect for u. Variety not a lot though. On second day, we decided to ‘tabao’ back to room to eat. We requested to separate the nasi lemak from fried noodles as we don’t want them to lump everything into the box. Upon hearing this, one of the non Chinese staff seem displeased and hinted we are supposed to dine in. When we went back to the room, we realised that they forgot some items and we went dwn again. Happen to see the same staff (who was with another Chinese colleague). I told the staff politely that they might have overlooked packing some items. She jz stared at me while her colleague apologised. I said it’s ok, I will just re-tick the menu list. Whilst doing so, that same staff brought back my earlier menu. I then highlighted what was missing and she went off ( I assume to pick up the missing items). In the end, it was the Chinese colleague who passed me the missing items, apologising again for the oversight. So, plus point for this Chinese lady and minus point for the other one ( who gave the vibes of being ‘buay song’ (displeased attitude).
Managed to get late check out at 1pm on the last day.
So overall, guess stay was ok.
I requested for a high level room for two ago but turn out I have to stay at the 1 level. I have been requested two weeks ago for room 307 or other big room but there give me a 3 level room which is small and with a wardrobe.i have no choice to excpect the level one room.
Fantastic place to stay at affordable price! Booked for just $33/ night . The people who worked are very nice and very helpful. We had requested extra pillows ,good room with good working AC, they are so nice to assist us. as usual. Definitely were booked again this place.
Everything here is perfect!
We booked it for a mini-moon right after our solemnisation and was greeted with warmth and surprises! They surprised us a bottle of champagne and a cake for the night!
The service crews were super friendly, thoughtful and always with a smile on! Everybody here was really attentive and the service provide were very guest focused.
The breakfast served was delicious and hearty. We were also served with evening cocktails that comes with light bites and unlimited cocktails to taste! The in room dining we ordered was great too! We could dine at the balcony and it was really romantic.
The overall environment here is serene and pleasant that allows you to recharge and relax. It made us felt like we are overseas in a resort.
A big shoutout and thank you to everyone at The Barracks Hotel for making our mini moon memorable and for all the warmth and hospitality during our stay here.
We love it and definitely returning back again! 💜
As an Ascott group member, there are decent expectations of an Ascott experience in all the properties in which I had once stayed (Ascott, Somerset, Citadines). Citadines Rocher (recently opened in 2020) was one of my top choices in having a local staycation because of its location and price range. However, it was an overall disappointing experience, and here’s why: 1. No daily housekeeping service 2. Our bathroom door could not close. It was completely off the ledge. 3. Reception is busy all the time. Phone calls are often not answered 4. This hotel was most probably a designated hotel used for both Malaysian citizens who were unable to return home due to locked borders, as well as returning Singaporeans to serve their mandatory 14-day Stay-Home Notice (SHN). There were confirmed COVID-19 cases within my period of stay. We were notified by a letter from the management. The least the management could do was to provide a mask or sanitizers to guests. We also chanced upon 2 medical workers fully donned in PPE escorted a guest to the ambulance. Scary stuff. 5. We took our own trash out of the room since day 1 of check-in. It was not cleared even upon checking out. Dear Citadines Rocher, please review your services. I had absolute faith and would like to continue giving my support to Ascott despite this awful stay.
Affordable price & a great place to spend for a night. Cnt expect much but only they should slightly upgrade on certain toleteries or certain things in the room for convenient usage.
Not sound proof wall. Clearly can be heard the neighbour from opposite side doing their project Or maybe they are too loud i guess🤭😆
Overall im satisfied for having a night there. Thank you so much Hotel 81. 👍 Hollywood.
it wasn’t very very nice but it was okay— normal, aircon is very cold for sure which is appreciated so 10/10 for aircon, counter staff is sweet and deserves a raise, wifi is rather slow tbh — tv is okay and shower gets a little cold after awhile
The location of this hotel is definitely not as accessible as all other hotels I went before. It is only easier if you go via car for the first time. Subsequently when you explore the area a bit more, then you can try the path via the UBS building itself. This information perhaps should be made known on the hotel's website. In terms of cleanliness, one of the cups in my room was not washed cleanly. I can see the lipstick mark of a previous user, with some coffee dripping down that lip mark. Had to manually wash it. I would have been more prepared if I brought some detergent along. In terms of service, you must know that they do not provide additional towels for you, even upon request. You can only go and exchange with what you already have. Example, if you need an extra towel to wrap your hair, it is not possible. One room, if 2 pax, they will only give u 2 towels and one floor carpet. I think this is not a good point. The cafe lodge is nicely decorated, just that food have to wait at least 30mins, even if it is a simple set. And not all food are available. But can just chitchat while waiting, or maybe next time just order in advance. The good thing is that at least there is no insect in the room and bed sheets are pretty clean.
Love the food quality and portion just nice! Don’t even have to go out at all of the hotel cos every meal is included! Thanks trip.com for the superb deal which made our anniversary a memorable one!
The pool is great with 2 depths, suitable for our toddler and we love the pool beds and jacuzzi corners!
Too bad gym and pool closes 9pm! I didn’t had time for the gym ahahah
Little to what I know, there is no TV channels available in the room. Checked with reception, due to upgrading works, no channels are available. A little disappointed. As currently have to take away and dine in, there is no extra big bins to throw rubbish. Toilet is not equipped with bidets, so use toilet paper only.
What i like about here is the rain shower and shampoo is provided. Towel and toothbrush is provided too. Complimentary mini-bar for drinks and consumables. Aircon is cold enough to let me wanting to stay indoor than going outdoor. Bed is comfortable with 2 pillow. Location wise is close to any eateries. Middle of 3 MRT station (Bugis, Lavender, Nicoll Highway).
Definitely recommend for a stay. Most importantly, strong wifi. So no TV its okay. Too bad your home Chromecast doesn't work here.
Bilingual receptionist is really a plus point. Adding on, she is polite and well-mannered! Great stay! :) Only downside is that I have to wait for half an hour although the checkin time is way earlier than the time I arrive. Was told that an intern is cleaning the room and the intern will take slightly longer as he/she just started interning.
Love the location - near to Chinatown and Tanjong Pagar! Only one regret is that I do not have the suitable outfit for photo taking...Cheongsam/Peranakan style. View from balcony is gooood and also great for photo taking.
Prewar shophouse with modern facilities - my dream home since young. So I m actually thrilled to stay here.
Shiok to shower with strong water flow. Hairdryer provided - great for ladies. Toothbrush & toothpaste, big towel & all-in-one body soap/shampoo provided. They have tissue box, safe, flask & coffee/tea. WiFi connection is good so can surf Internet / Facebook.
Big space in front of bed so can put big luggage. Bed is King/ Queen type. Have small chairs and table. Bigger TV.
Near to lift. Security here is better as guests can enter by tapping with key card.
Fridge is mouldy. Not sure when it was last cleaned. 😅
At night, music from pubs nearby can be heard.
(I booked 2 room types - XLtwin & balcony). Please note that $100 deposit is required.
Booked a 2 night stay here for a Valentine's getaway.
Initially thought we definitely had a tub, but found out upon entering the room that not all rooms had tubs. Front desk offered free breakfast throughout the stay as there was no available room for a switch. Breakfast was provided for by Kith Cafe and was delicious.
The kitchen was fully functional, and we utilised it, even the washing machine and dishwasher. Air conditioning system was a bit faulty so the bedroom was quite warm. The bed was one of the most comfortable we've ever slept in. Extra pillows were provided as well.
The bathroom was huge with a large shower area (rainfall) and luxury toiletries.
Service was awesome and staff members would always greet us. Pool was beautiful though there were only 2 sunbeds.
Had an enjoyable stay!
I just loved this hostel. I read the great reviews of this place and booked to stay for 3 nights. As this was my first hostel stay, I was a little skeptic. This is the reason I booked this hostel for only 3 nights out of the 5 that I was in Singapore. My experience- Staff was extremely helpful, when I checked in I asked the kind lady on the counter for veg restaurant suggestions, she looked up Google and wrote me a list of 5 nearby places. I was early and requested for early check in but unfortunately no room was available and I had to wait but that was ok because my overall experience was great.
Room/bed- I am not sure if this is the general case but my roommates were very polite and didn't disturb when someone was sleeping in the room, I reciprocated this gesture. It was so quiet and cozy that I slept like a baby. Washrooms- there were plenty and separate for men and women. I never had to wait in line, there was hair dryer and it was clean overall. Breakfast- there was one freshly made dish like fried rice and cornflake cereals, milk, bread, butter, Nutella, jam etc available. it was all great. Location- hostel was very near to Chinatown as well as mrt(which is in Chinatown) Chinatown is a great location for shopping btw. hostel had mainly Chinese ppl because of the location and I am not Chinese ,so I really like this , after all, you want to meet ppl from different backgrounds when traveling alone. Staff- staff was so polite and helpful. Linda, Daffany were such sweet people.. There was another girl I forgot her name. Thanks to them for my great experience. I highly recommend this place. I also stayed in space capsule pod for next 2 nights and so I think I am in a good position to review this hostel in Singapore.
The room may be small but it has every basic thing you need. I forgot to take any pictures of the room..
- 10mins walk from Bugis. So obviously food, cafes and entertainment are all within walking distance
- A big 7-11 is just right next to it. Bras Basah & Shine Korea is opposite it
- The Hotel is above a cafe. So if you're feeling lazy to go out for food, you can just go down and eat or call room service and get discounts for some items since you're a hotel guest.
- Shampoo and Body Soap are provided in full sized bottles instead of the mini ones which is always a plus for me.
- Can also rent the Projector Lights to make your room even nicer at nights
- The entrance is through a cafe. So it can be quite awkward to enter or exit the hotel especially during peak hours cause you're walking past people who are sitting down and eating.
- The room is not soundproof so you can hear conversations or noises outside or from other rooms
Overall, we enjoyed our 3 nights stay. We may come back to try the bigger rooms!
everything is great, bed and pillows are comfortable— cleaners are very friendly and sweet, but it’s absolutely horrible to get a cab / grab home at 12/1am because all the prices go up for such a remote location and there are no more night buses there 😥
other than that toilets are clean too, aircon is cold— netflix cannot connect to the tv so please check
Service was excellent. When we step in to the front desk we received warm n cheerful welcome by the front desk staff name Mr Sadi with a happy friendly smiles. He is very cheerful all the time eventhough we grumble n a bit disappointed about our booking the small 6 men room with window & about the health declaration form .Due to our booking with trip.com there's indicate has window. He steadily calm us n nego with our request to change to a larger room that is a 8 men room with window. Thankfully all of us agreed. We happily stayed for the 3 days 2 nights there. Everytime when walk out of the hotel Mr Sadi n Mr Iman will smile at us n sometimes help exlpained us about some places we want to go. It was a perfect staycation there... Oh before I forget, this Mr Iman also was very helpful, he also offer his service carrying some of our stuff to our room eventhough that was not part of his job there...
Last but not least, kudos to hotel staff Mr Sadi n Mr Iman and also with the best facilities eventhough its just a hotel cum hostel ....
The hotel location is very near to bugis junction and it is quite cosy, cleanliness is okay but the sink have some leaking issues and the water heater only heat up for a few seconds. But the cleaner auntie is very nice and i would recommend to anyone who wanna stay!
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