16.73km from Embalse de La PedreraMy Mum and I recently visited this hotel as we were attending a nearby family wedding. I was impressed with the appearance on the whole; the room was pleasant and we had a lovely balcony. The pool area had a nice atmosphere too - aqua aerobics took place daily. A major letdown was the staff and their lack of customer service skills. As soon as we arrived, the receptionist barely greeted us and continued to use her mobile phone. We tried to ask her for directions to a nearby hairdressers that we’d booked into but she wasn’t interested in helping us. We then asked her whether she could book us a taxi to take us to the wedding. This didn’t come on time and when we asked her, she was adamant that we had said a later time when we had made the time very clear. The taxi man had very little knowledge of the area which resulted in us getting lost and missing the bride walking down the aisle, therefore, I am not sure which taxi company the hotel regularly use. The next day, we ordered a couple of wines at the pool bar to take up to our room. The staff said they’d need to check whether we could do this with management. We were then cast aside for 5 minutes whilst other customers were served and management were consulted. Upon asking, the staff still didn’t know whether we were allowed to take drinks to our room. We suggested plastic cups but this still seemed to be an issue. Upon checking out, the receptionst didn’t even say ‘bye’ let alone wish us a safe flight or ask us about our stay. The staff were majorly rude and dismissive which did impact on our overrall stay. I certainly wouldn’t book again.