0.57km from Espace CanopyMy partner and I booked this hotel for our short holiday to Paris. We arrived and from our walk to the hotel from the metro station what we saw was dirty and not inviting at all. There was rubbish all over the streets. We arrived at the hotel and had one hour to wait until check in which was fine. I went to use the toilet in the breakfast area, I nearly had to straddle the toilet to get in, there was no toilet paper, no soap and no towel which is not up to even basic standards. What we saw of the breakfast area was dirty and it was dark and small. The area to eat breakfast was again small (about 3 tables for everyone). We were told when booking that there would be somewhere to securely put our luggage before check in and after check out. The secure location was in the corner of the communal seating area (also the 3 tables of the breakfast seating area) so anyone could access our luggage and take from our bags. Although we were not very comfortable with this and did not feel welcomed by the external environment we decided to go get baguettes and eat them in the local park. We walked through the park which had security guards throughout and again felt very unwelcome as we were being watched. We walked through the park and decided to sit in the children’s play area as this felt the safest for us to eat. When we sat down we could smell someone smoking weed the other side of the fence. The security guard then asked us to leave the child’s area as it is not for people without children. Which did not help the situation. For anyone on holiday this environment was not nice particularly in the winter months where it is dark much of the time. We left the park and told the hotel we did not want to stay at the hotel and had booked another. We had to book one hotel for that night and another one for the next 3. We had to spend much of our holiday running around Paris with suitcases. We were told by the receptionist that the manager would be back in an hour who could deal with our complaint and give a refund. I was told to email with a list of my issues and return to discuss with the manager. I did so but advised we would not be returning to waste any more of our trip and time. I received a response the next day stating that the external environment was not their responsibility and ignoring all of my previous issues identified and that was that. I immediately replied explaining all of the above and I have sent a follow up email as I am yet to receive a response to my email over a week ago!!! Do not visit this hotel. Everything was so awful we refused to even see the room and we have now spent over £400 in hotels and the £230 we paid is being refused to be refunded even though we have not used ANY of the services or products or even seen our room!