0.74km from Far East Shopping Centre
This is the third hotel of our hotels hopping staycation and not surprisingly, turned out to be the most enjoyable especially from the kiddo perspective.
This is also our second stay in Shang within a 6 months period; not my most preferred hotel but the kiddo most favourite. So I think Shang investing in kids friendly facilities is the right approach or business strategy.
This time round, the check in took much longer thereabout 40 mins, probably due to the complexity of my packages but I also realized that the front desk staff who attended to me is most likely a newbie. However, he has performed mostly competently.
The room, as usual, is well maintained and generally clean, except for a flattened bee found within the towel. This is a small issue to me since Shang is a garden in itself and bees are permanent residents but my wife was freaked out over this. The kiddo has a surprise waiting for him in the room and Shang has never failed to give the kiddos something to look forward to.
Perhaps, what Shang could do further to provide a better customer experience is to also start incorporating a function for guests to check their billed items through the television. This could speed up check out times and also encourage guests to do express check out.
Buds and Splashzone continue to be the highlights of the stay and they have continued to provide fun for the kiddo even during the Phase 2HA period.
During our 2 nights stay, it was smacked right between Covid Phase 2HA and Phase 3HA, so our first night dinner has to be done in-room while the second day meals could be dined-in, with the exception of the second day package inclusive lunch which I have to do in-room as the Line restaurant did not open for lunch. There was a hiccup for the second day in-room lunch likely due to miscommunications between the front desk and room service but it was resolved. What impressed me was that be it the hotline or front desk calling back, they are quick to pick up the phone or get back to you.
Overall an enjoyable stay.