Very Good8 Reviews
0.65km from filmArche e.V.We were booked into the Estrel when our flight from Berlin was cancelled. As we were travelling with a budget airline we really did not expect to be booked into a 5* hotel. We arrived quite late at night, around 2330, even at this time of night the hotel was a hive of activity. The check-in was so easy and efficient, and as we had been stuck at Tegel for five hours it was a relief just to sit down. The receptionist could not have been more helpful, giving us €50 in vouchers for use in the restaurants, and pointed us to the dining room saying it was still open for a meal, Our room was fantastic, after three nights of sweltering in a room where the A/C was incapable of cooling us down to enter was like diving into a cool swimming pool when it is 35 degrees outside. Next morning we went for breakfast, again what can one say except outstanding, all the food was freshly cooked and there was a feeling of openness, despite this being the largest hotel in Berlin. After breakfast we were shown the business computer centre so we could check in on our flights later in the day, not from Berlin but rather Hamburg. We were also able to book the train from Berlin to Hamburg. The staff even came over to help us with the German. We had to check out by 1200 but when we went to do so, at 1200, we were told no problem we could stay later if we wished to. We used the vouchers for lunch, €50 was quite sufficient. The restaurant was Italian, so we had Pizza's and Pasta. I saw someone with a fan to cool them down, when my wife mentioned this to the waiter he produced one for us. Wonderful hotel wonderful service, what more can one say?