Very Good10 Reviews
0.35km from Galleria Plaza I Building1. Checked into one room and it smelled like cigar smoke and marijuana. 2. Moved to Second room where there was long strands of black hair on the toilet seat, sink, floors, and bathtub. I requested the front desk supervisor to come take a look. 3. We moved to a third room that was mediocre but tolerable due to her sincerity and service. 4. My husband logged onto the business center computer due to the WiFi being spotty. Upon opening his ICloud a small window popped up stating “remote takeover was in progress.” This was alarming due my husband iCloud having access to several clients confidential information. 5. Upon calling the third party company that was monitoring the computer they said they had not had access to that computer since February so they didn’t know who was monitoring that computer. In addition, the agent said that their names are always on display when they access a computer remotely. This was alarming due to there being no way for us to know who was spying on us... furthermore, other guest credit card information and so forth. Datto stated this technology should never be on a public computer in a hotel and we should let their tech support know immediately. 6. My husband spoke to Julius and the General Manager who callously discarded our experience during our stay. The GM reluctantly gave us partial of our points back we used to pay for our stay and aggressively asked my husband “when was he leaving?” My husband said 4pm which he had let the front desk know upon checking in. The GM grumbled “ it’s within my right to ask because it’s not listed.” We were treated unfairly and poorly by the general manager and Julius. Cleanliness of rooms and guest safety and privacy shouldn’t be compromised. As you Tripsters can see: In the best room they had for us the toilet knob was completely detached, the pop up from the spyware on their computer, strings of hair on the housekeeping dank sponges, and the extreamly limited cleaning supplies they are using- which is horrific given the coronavirus epidemic.