0.27km from Gile RestaurantMy husband stayed in this hotel once for business purposes. Because of their suit rooms we choose it for our family holiday. I made the booking via Booking.com and because the reservation in the end did not show our 4,5 years old daughter, i wrote specifically that we will come with our 4,5 years old daughter. Just because i did not openly write please prepare a bed for her. They did not. We arrived hotel in the evening and the next day I had a very important exam and should have woken up very early. We saw that her bed was not ready. The receptionist said the hause keeper will come at 23.00, he can not fo anything until that time. We offered him to call his friend, or give us the sheet and we prepare the bed. He said every excuses not to give sheets and not to help us in any way. That was the strangest hotel behavior i’ve ever seen. Either he took an order from hotel management that never help the guests, or he is super unhappy with his job that he simply doesn’t care. In any any case he had a huge self esteem not to help the customer. I must add we are really easy going customers and this is the first time i write a very bed comment about a hotel. The other staff was not that much bad, however he was enough to start our holiday in a very bad way. The room were nice and clean but because of the street it was more than loud. Impossible to sleep. Location was great. However, i would never go this hotel. Because what makes an experience unique is how you are welcomed and how people solve the problems. So i know that when there is a problem i can not trust this hotel and their team. I did not take breakfast here because i did not want to make them earn one penny more from me. Unfortunately it was a hell to reach Booking.com to complain and cancel my reservation. But never again. I regularly visit Istanbul and i thought i can always stay there and recommend my foreign friends but never. He was simply last enough just to give sheets to us. At 9 o’clock that night he agreed to give us sheet but not generous enough for a blanket. So my daughter supposed to sleep at cold at our first night. Of course i gave my blanket to her. She is old enough not to sleep with us and she sleeps early and whatever i do not have to make explanations. That was their job and they did not. How they did not try to solve the problem was worse then the problem itself.