Stayed at LYF funan for the first time. It was a easy check in as the front desk staff gave clear instructions. I was lucky to score a larger room for the disabled but it had a connecting door. Lucky, it was a quiet stay despite World Cup season. There’s a small work out area on the 5th floor with free weights and some simple cycling machines. The treadmill is special like a hamster wheel design. The pool is part of the mall’s gym and not assessable from the hotel. The shared kitchen on the 4th floor was not bad as I was able to store my food in full sized fridge which was not so full. Although there was expired food still in there. I was also able to heat up food using the microwave or use the pot to cook noodles. Not many utensils available. There was two cleaning ladies who were rather rude, always eyeing me and pointing out that I cannot use this utensil to cook as they deemed it not appropriate. One of them also used a gloved hand to touch my plate with food which I felt disgusted by as the glove was obviously used. There was no TV in the room but I brought my laptop so could still watch shows. There’s a dart machine at the lobby which had cheap games which was fun and the location was really good, easy to get food and get around. Would recommend and would check out the other LYF properties in SG as well.
Awesome hotel overall.
Paid to upgrade to a junior suite without regrets.
Customer service was awesome, sent us a gift upon arrival. With warmest sincere letter from the management to welcome our stay.
The suite was just fantastic, highly recommended.
To wake up with a view of Singapore Flyer, mbs….
Sky lounge was fantastic.
Will definitely visit again.
Location is super convenient. 3mins Walking distance to City Hall MRT and we can take buses from nearby bus stops to Chinatown and Orchard Road.
Breakfast is good. Hassle-free check in. We are really appreciate for giving us free upgrade to Junior Suite Room and early check in.
Room is spacious and there is steam bath facility in the bathroom.
Will have our next staycation here again next time.
Booked a classic room and a few days prior to check in, requested for early check in and upgrade. I got a call a day before check in informing me that early check in at 1pm was granted.
I checked in at 1pm and was informed that I was upgraded to a deluxe room. Yay! I was assigned to room 268, located in the capitol wing, and just above Ka-EN. Take note that the hotel has two wings; Stamford and Capitol. Stamford wing is where the hotel lobby is. Capitol wing is where the gym and pool is. (Lvl 4) There is a lift in the Capitol wing that brings you to arcade@Kempinski. The lift is just behind Hopscotch.
I digress. The deluxe room is 45 sq metres, bigger than the 33 sq metre classic room I originally booked. First thing I noticed was the stunning cupboard. Very fancy looking. Bed was very comfortable. The Samsung Smart TV allowed for Chromecast, Apple Airplay (wasn’t working for me though), android casting. hdmi cable panel on the wall too if you need. Sonos soundbar installed too so sound from the tv was fantastic! Non alcoholic beverages in the fridge were complimentary. My fridge only had a bottle of mineral water and sparking water. A call to reception confirmed that the fridge was supposed to have a few more bottles of soft drinks. Room service sent up 2 cans of coke and 1 can of Sprite. Nespresso machine and 4 capsules provided. Tea was from Mint Valley (a tad disappointing). Being in a conserved/heritage building, the room comes with two coffee table books. One about black and white houses and the other about shophouse. Very apt. Room also has a two seater sofa. 4 more bottles of mineral water were placed strategically in the room two. 2 bedside and 2 in the toilet.
Speaking of toilet. It was huge! 2 sets of tap, stand-alone Kaldewei bathtub, separate shower and toilet. The bathtub was stunning too. Water fills quickly and best part, there is a tv you can watch while soaking in the tub. The tv also has Chromecast, AirPlay etc… The speaker was good too. I enjoyed my time in the tub watching Netflix! A tad disappointing that the hotel did not provide bath salts, and scrub though. The separate shower was unique too. Besides rainshower, there were two normal shower as well. Not too sure where there is need for two showers but I didn’t really mind. You can also choose to sit down while showering. The toilet bowl is heated and has a washlet. Toiletries were Ferragamo and they smelt really nice!
Back to the room, the window faces the arcade (Hopscotch to be specific) but sound proofing was great so didn’t hear any sound from outside. Blinds and curtain are electronically controlled from the bedside switches. Bedside also had a system that has alarm clock, wireless charging, 2 USB ports and one power outlet.
All in all, a very comfortable stay and cozy layout. Will be back to try a different room type next!
Worst check in experience of my life! You will be welcomed in a narrow staircase. Was asked to produce a passport eventhough I’m a Singapore resident. They claimed that they sent an email about this but I didn’t receive it. (None received in the spam emails too) Too many procedures to click on their app to check in. Need to upload passport, take a photo thru their app and enter card details. The best part is they will ask for a $300 deposit! Been on many hotels locally and overseas and this is the steepest amount I’ve ever been asked. Despite all these extra steps, not even a single table to place your stuff exist.
I know it’s not the staffs’ fault. They were trying their best to be accommodating. This is a sytem issue and I think it’s best the management take a look on their process to make the check in more seamless in the future.
The room is small. Just nice if you only intend to sleep. Room 309 door has issues with the lock. It doesn’t automatically lock when closed. Was told by staff to bang the door to make the lock latch. Need to push very hard to open later on. No toothpaste, toothbrush and usual toiletries kit provided in other hotels. Towels, shampoo and body wash provided.
Includes iron/ironing board, mini fridge, microwave, bread toaster and kettle. Cutleries and mini cooking equipment available all under the sink.
Laundry soap and washing machine is free to use.
Basically tried this property because of the location. Many restaurants open until 11pm nearby. Very near The Central and Clarke Quay MRT.
As others have said, the rooms are very small, but for people who travel with carry-on bags, this hotel has some nice advantages. Most importantly, it was quite clean and very quiet all day and night. The walls in our room were solid concrete. The staff was mature and happy to answer questions. The breakfast was across the street and offered some good hot options such as a noodle dish, tomatoes, eggs, and fried rice. One final good part was that the room had several convenient outlets to charge phones and other electronics. In summary, it's a budget hotel that does many things right and only a block from the river walk and across the street from Clarke Quay subway station.
Very convenient location in historic civic district. MRT Stations are within walking distance. Food and drink shops everywhere around the hostel. Staff are friendly and probably one of few hostels that are family friendly
Superb location just 5mins walk from clarke quay mrt station. The staffs are very friendly and many nice dinning restaurants around. Recommend to try the food at Alco Vault just beside the hotel. Their food are really delicious.
Very clean, convenient, stay for one night experience, in case of emergency. The transportation is convenient, the public bathing is average, it does not affect the rest, the sound insulation is good, I can't find it, the hotel can be used for temporary emergency
The location is very convenient, the service is very thoughtful and very welcoming, the room is also good, the price is very good, the only regret is that the breakfast tastes really hearty, there is room for improvement. The rooftops on the seventh floor are good, you can watch the night scene, they eat beer late at night until three in the morning.
This is a nightmare experiences that we stayed for 3 days 2 nights. We’re staying at 60 floor and waited for the elevator at least 30 mins almost every time. There are 6 elevators in operating but there are always full and stop at every floor. This is definitely ridiculous and unacceptable. We planned to go down for breakfast at 9.30am but waited for the elevator till 10.15am and the waitress told us the breakfast has ended. Do you think we want to go down late purposely? The check in front desk personnel told us to come down for the breakfast at around 9-9.30am to avoid the crowds but too bad the elevator are surprisingly slow like tortoise thus we missed our breakfast.
I think the only fantastic thing is the view, other than that are absolutely bad experience!!!
The decoration is very old and has some smell. You need to let the smell go in every day; the hygiene is quite clean; the sound of the air conditioner is a window machine, and the sound is relatively loud: the quilt is a layer of cloth, and there is a separate thin blanket; the location is in a pedestrian street, taxi It’s not very convenient. Many drivers don’t know it. There are subways and buses nearby. In general, the traffic is convenient; there are shopping places such as bugis around; the service is good; breakfast is relatively simple, and there is a Yabo Center nearby that is good for eating; Sim Lim Square nearby It is said that the water is deep, so please be cautious when shopping; there are no dental appliances, there are fewer charging ports, and no water is provided.
The check in was very smooth. The location is great as it’s linked to Raffles City shopping mall and walking distance to City Hall MRT station. The room was spacious and there’s a balcony. Unfortunately the hotel don’t provide complimentary parking.
Nightmare. Avoid this place at all costs. Worst hostel I've ever stayed in. It's filthy, squalid, and shockingly bad. I have reported the hostel to the Singapore health authorities, and have followed up on the report. I hope that Singapore government shuts it down. It's beyond scary. It is by far the filthiest hostel I have ever stayed in. The common facilities are disgusting. The urinals are broken and covered in plastic bags. The floors and surfaces were filthy with brown or black sticky substances and mold. The sink was clogged. The male washroom door was perpetually held open with a string cord so that some guests could dry their clothes, thereby violating any sense modesty of those using the showers as well as women passing by the door. The soap dispensers are broken. There was a pile of vomit on the table which was left overnight. There were guests / squatters sleeping on each of the couches throughout the hostel; I saw at least 4 squatters. The room itself had a leaky aircon pipe which dripped ice water on me as I tried to sleep. There were used bandaids wedged into the shower and a used rusty razor blade shoved into the shower's water heater. The hostel attracted the worst people, and most inconsiderate roommates. I've been hosteling for over 20 years and it's almost always been a positive experience. This was the hostel from hell. I hope Singapore health department does the right thing and shuts this down.
Location is good for no lack of food. Near coffee shops, hawker centres and shopping mall(bugis). Have many selection and varieties of local food.
Amenities not so fantastic. Bare minimum and there is no in-house slippers. Only have body towels.Shower area is very small, enough to house a 70 kg adult COMFORTABLY. Air con control is of the old type,non digital. 4 pillows and quite comfy plus mattress is quite firm. Only minus point is that side table is quite far from the bed on one side. The mini sofa is not for lying. Awkward shape (see photo with bag). Though many TV channels, very old shows like Harrison Ford in Indiana Jones and the Net by Sandra bullock. has Chinese language channels and local ones
HDB blocks are very close by so need to draw curtains for more privacy.
No water heater as hot water is from roof top tank. Have to wait for hot water to come on after switching on like 5 minutes.
Reception staff was very polite and chirpy when we checked in. Staff name is Xiao Xuan and she gave us extra room cards when we requested. Didnt spend too long at the counter as she was efficient. Great service!
The moment we drove into the basement carpark, we knew it would be an amazing staycation. We parked next to their iconic vintage rolls royce.
Check in was seamless, although their customary welcome drink was absent. No more welcome drink?
During our stay, we enjoyed the quiet and less crowded swimming pool. (as compared to the crazy crowd at other hotels). Breakfast and evening canapés were good as well. We absolutely enjoyed the complimentary snacks and drinks throughout the day as well.
Service was top-notched - friendly staff who made us feel at home.
We have been to countless staycations, and Barracks Hotel is definitely ranked 1st. Will be back again.
As an Ascott group member, there are decent expectations of an Ascott experience in all the properties in which I had once stayed (Ascott, Somerset, Citadines). Citadines Rocher (recently opened in 2020) was one of my top choices in having a local staycation because of its location and price range. However, it was an overall disappointing experience, and here’s why: 1. No daily housekeeping service 2. Our bathroom door could not close. It was completely off the ledge. 3. Reception is busy all the time. Phone calls are often not answered 4. This hotel was most probably a designated hotel used for both Malaysian citizens who were unable to return home due to locked borders, as well as returning Singaporeans to serve their mandatory 14-day Stay-Home Notice (SHN). There were confirmed COVID-19 cases within my period of stay. We were notified by a letter from the management. The least the management could do was to provide a mask or sanitizers to guests. We also chanced upon 2 medical workers fully donned in PPE escorted a guest to the ambulance. Scary stuff. 5. We took our own trash out of the room since day 1 of check-in. It was not cleared even upon checking out. Dear Citadines Rocher, please review your services. I had absolute faith and would like to continue giving my support to Ascott despite this awful stay.
My first stay in YWCA Fort Canning. Located in the quiet side within close vicinity of Orchard Rd and quite close to the National Museum, Methodist Church, Fort Canning Park etc. Parking is free but needs to get the parking voucher at the reception area. Only 1 person at the Reception to handle all the check-in and check-out but he is quite efficient and very polite. The family room is spacious and clean, has basic amenities and comfortable beds. The toilet has bidet which is one of the key reasons for our choice as this is not found in many other hotels, including the premium ones. We had an issue with the noisy air-cond due to faulty motor which was replaced within 2 hrs w hile we were out for dinner. We like the responsiveness of the staff. Overall, we had a pleasant stay at YWCA Fort Canning.
Located right next to a bus stop and a 5-minute walk from a MRT station, this budget hotel screams value. Two restaurants right at the ground floor of the premises and a very famous Indian restaurant (A2B) within 3 minutes walk away, good food is very close by. Mustafa centra is a 5-minute walk. A no-frills, impeccably clean hotel in a great location - excellent value for money. We stayed there for 9 nights and every morning the cleaning team was prompt to leave our room blushing clean. My request for extra towels were immediately taken care of and seen through all 9 days. 24-hour hot water and air-conditioning were top-notch. Special shout-out to Ms Pam and Richard at the front desk who gave us wonderful tips about their country and made us feel right at home. The room cleaning persons (sorry, I missed taking their names) did a fabulous job every single day! I was travelling with 2 young kids and had requested a room on a higher floor with a double bed. They were able to accommodate me on their 7th floor (not noisy at night) but could provide me with only twin beds. This was a minor blip in the otherwise exceptional service provided my the hotel. Rooms near the lift tend to be a bit noisy throughout the day. Room # 710 was great - 7th floor and far from the lift. I'd recommend this place again to anyone looking for a no-frills budget hotel in a great location.
Clean.. comfort... water preassure is very good.😋. Room is quite spacious... if you travel with a family like me and on budget... this is my kind of place... will come here again and next time i will extra comforter.
Forgot to bring charger, they're able to borrow me. Hotel staff quite friendly, they're willing to help me to collect my grab food and send it to my room. Thanks for your help and service, I appreciate it.
I'm really not satisfied with their service, keep waiting and waiting, I stay 3days 2nights,wasted my time alot,when I request for makeup room ,I wait for around 5hours,keep calling front desk only answer will follow up,also cut my phone very fast yet I'm haven't finish my talk, at last still nobody coming over,haiz,until I going down chat with the another front desk only doing something ~~
Anyway Breakfast are great 👍
Ya that is true according to my wording if you dont have any other option then you can stay here othere please avoid. i stayed here for 1 night, but almost not comfertable, before i checked in a room when i layed down on my bed, it is keep on moving i asked to change my room and they did it but the room is not same like before but bed still moving some time. the cleanness of also not up to the mark. and they charged for wifi to heard, i was socked and the funny things is that you can use only one device with one password so you you would like to use aother device you have to buy another password. thats all ok but still after paying the wifi is not woking good. staff also lalking bit rude. At last for me sorry to say but not value for money. will never back with this property.
~ Cosy room with various different TV channels
~ Only 2 halal hot food w/o cross-mixing options available: brown rice porridge with condiments & baked beans, the rest will be bread, cereal, raisins, dried apricot, salad, pastries, fruits & yoghurt during breakfast
~ Shuttle to Orchard available during weekdays
~ Bus stop is just a few steps outside the entrance
Pros: Our staycation started on a good note as the service was good from the minute of check in. The Front Desk staff was friendly and was patient with our enquiry. The cute tiger plush made my girls happy. We requested for an extra bed and it came within 30 minutes. As we have 4 pax in the room, we requested for extra bath towels and the Housekeeping team promptly delivered not only the towels but extra bottles of drinking water and lotus biscuits.
Cons: The water tap at the bath was so tight, so difficult to turn off. Can certainly do with more food choices for in- room dining. If only the pool has slides, else it's quite boring for children.
I booked the wrong location and date and named to get the staff to change it for me. I did not stay at this branch, but moved to the Chinatown branch.
The whole hotel smells good.
The room is basic, the shared bathroom is ok, not fantastic clean. It is ok for solo travellers who want a private space. There is Netflix on TV. Walls are a little thin. Nice to have self-check in.
Well located, really nice staff for everything, including informations. Bed was comfortable, good shower, breakfast simple but ok. The 2 biggest problems are the travellers who don't respect the sharing room after 23h00 (need a corfu or to be advise) and the room on the street side with a restaurant open 24/24, are to to noisy. You just get little sleep. Coming from Airport, with MRT get off at Jelan Besar exit B, turn right, walk to Dickson Road. To take the bus via Malaysia, walk via Jelan Besar, turn left and right on Weld Road, it will be on your right (3.5MYR)
The location is abit outskirt of orchard road. However the hotel did provides free shuttle service on half an hour interval to orchard area. Rooms are clean, and newly renovated as the hotel is new. The buffet breakfast is normal. But they do service quality premium coffee and teas. I was v surprise that there are no toast breads and pancakes/waffles provided for their breakfast spread. Breakfast serving is more catered for Asian where there are noodle soups and dim sums such as buns and lotus glutinous rice. The hotel has put all guests from Novotel and Mercure in the same restaurant for breakfast where it sometimes gets v crowded especially at peak hours between 8-9am. So be early for your breakfast if you do not want to wait for a table. It seems like both hotel guests get the same amenities such as accessible to infinity pool @ Novotel tower except with different room’s category. Where I think previously, Mercure guests are not allowed to do so. As both hotel charged at different room rates, I think it is a little unfair for people who stays in Novotel as both Novotel and Mercure are at different class of hotel categories.
Superb location just 5mins walk from clarke quay mrt station. The staffs are very friendly and many nice dinning restaurants around. Recommend to try the food at Alco Vault just beside the hotel. Their food are really delicious.
This was an overnight stay and we (two mature aged Australian couples) arrived from India very early on the first day (around 7.25 am). The hotel staff allowed us to check in very early. There were two couples and two people were unwell. So if we had needed to sit around for many hours awaiting a room it would have been painful. But the hotel counter staff said ”It is very early but we are flexible here and we will try to get your rooms ready ASAP”. One couple were in their room by about 8.30am and we got ours about 9.45am. This was excellent service and above and beyond normal expectations. The rooms are small but everything works: clean, nice bathroom, air-con, comfy beds, safe, tea making facilities, hairdryer, Wifi etc....all inclusive and working well. Very pleased and we would definitely recommend this hotel to anyone on an overnight stay or a short stay in Singapore and not wanting to spend a fortune on expensive hotels. They ring taxis for you and the cost to the airport was only about $10AUD.
The check in is slow on that day cause that white shirt lady take time to check our detail even I aready paid online booking and request a higher floor and connection room for 2 but after by 2pm check in she given us a family of 4 2 room is not connected and we found difficult in taking our shower or daily use need to call or press bell to look for item.
The morning breakfast on Sunday is good and delicious and the part time Chinese lady is hard working and good service to attend us.
Had a great time staying here for three nights during an extended trip to Singapore. Each cubicle is spacious enough that you won't feel too cramped and the bathrooms were extremely clean and well-kept. Location is a 5 minute walk from one of the MRT stations (Bendemeer I think) and there is a 7-11 and other conveniences right across the street. Extremely well-kept common area and the wifi was very good. Overall enjoyed it and would no doubt choose it again if I end up in the Lion City in the near future.
The overall feeling is very small, the carpet is very damp, and there is no mineral water provided. The bathing place is in the bathtub. I don't like the layout of the room very much. I should have stayed here once and would not want to live again, but the lady at the front desk is worthy of praise. good service attitude
Location is good, conveniently located near Jurong East MRT station and bus interchange. There are also three shopping malls nearby. Convenient for shopping and many food choices. With a few fast food places and donki which operates for 24 hours, a blessing for foodies!
Room is also clean and spacious, would be better if there could be an additional chair and small coffee table.
The self-check in kiosk not that user friendly though, many room for improvement.
Very good for traveler 🧳
Near many transportation.. It is recommended that it is clean and close to the bus and train.
Close to many food centers Say it's pretty good.
It's easy to travel anywhere.
Brought my parents for one day staycation. I decided a place where we hardly go to have that away from home feel. We stay Jurong West. There are many choices near Arcadia but it was Arcadia family room (with window) that attracted me. However, was disappointed as the reception informed that there only 1 of such room and was taken. Felt cheated and that the money was not well spent.
If you love to read in a breezy, quiet and serene place, then Club room in Oasia Hotel Downtown is definitely the place to be in! Awesome services from the staff working at the front desk and club lounge. Really appreciate their attention. Good location. Train station and supermarket are just nearby. Probably the only minus point is the variety of food in the lounge. Hoping that they will add more in time to come!
The four of us stayed here on our visit to singapore. The front desk lady charged or room deposit instead of merely taking a credit card number to charge later in case of damages (this was against policy I discovered later). We stayed in a room with a queen bed and two bunk beds, ensuite bathroom, plus a small balcony. The room was clean and comfortable - all features functioned properly. The location is far from the main areas of the city and on the other side of singapore from the airport. A subway station is about 10-15 minutes walk away. A bus stop is directly in front of the guesthouse. It's a solid 30 minute trip away from little india or little china. Being a hostel we had concerns about noise at night but were not bothered by any. We did not utilize the breakfast option but did eat at the restaurant across the street and found it acceptable. On checkout I found that they could not refund the deposit. After working with the manager over the next several days she refunded the deposit to me via paypal instead of a credit to my original card. That was not desirable at all, but was the best she said she could do. On the whole this was a nice stay, I only advise you to be cautious about your room deposit.
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