4.84km from Smoothie KingIGNORE ALL THE NEGATIVE REVIEWS. We booked up to stay at the Portofino Bay for 3 weeks (01/03/2020 - 22/03/2020) and I became increasingly concerned as it neared the time of the holiday by the sudden rise in negative reviews (Due to construction work. It never, ever became an inconvenience to us). I was literally worrying over nothing. I received an email a few days before we were due to arrive by Dan, who is the front desk manager (Such a nice guy, I cant thank Dan enough for everything he did for us) asking if there was anything that they could do to ensure our arrival was as smooth and welcoming as possible. When we did arrive, Molly, who was checking us in was amazing! Honestly, I cant speak highly enough of her - so helpful. She covered everything and was just prepared to go above and beyond for us. We paid for the club room, which includes breakfast, dinner and evening treats. Everybody, and I mean everybody who worked in the club room again had amazing service and was so friendly! I need to give a special shout out to Greg though (Who works in the club room). Constantly working, never standing still and always checking on all guests. Fantastic service and incredibly polite. Faith in concierge also deserves a mention. We had some issues during the stay regarding confirmation of a booking to the Kennedy space centre and Faith helped with all phone calls. We even got charged for a phone call we made ourselves to the space centre prior to going to Faith for help, which the hotel sorted for us, meaning we didn't have to pay the whopping $200 charge! The rooms were gorgeous and clean, bathroom was huge and beds were unbeliavbly comfy! The maids got used to the fact I sleep with two pillows and not four which the beds are made as standard, so they always made my bed up with two pillows! We were upgraded to a room which had a balcony overlooking the harbour, and you could even see Rip Ride Rockit, Men in Black and The Simpsons ride from our balcony, and it was still incredibly peaceful. No noise whatsoever despite being so close to the attractions. (We booked two rooms and the balcony linked the two rooms together). Unfortunatly, our stay did end early due to the outbreak of the Coronavirus. This meant the theme parks and hotels had to close. The club room did close which meant we were unable to take advantage of the breakfast, meals and evening snacks, however the hotel did provide vouchers to one of the resturants on site to cover the remaining days. The breakfast voucher was valid for the Trattoria del Porto resturant, and the food and service was outstanding. I believe the voucher for dinner was valid at Sals. We got refunded the remianing days left in terms of the car parking on the day of check out, which happened 4 days before the end of the holiday as our orginal flight home on the 22nd got cancelled by Virgin. We were NOT informed of this cancellation by Virgin. Infact, we had absoluetly zero contact from Virgin during the whole holiday.