9.08km from Henry Ford CafeThe Front Desk Staff and Management are unprofessional/nonexistent. The staff at the front desk are like 13 year old giggling girls—hello Sarah. I tried about 4 times to get my Netflix, HBOGO, App channels to work during a 5 night stay. Nothing worked and it was never resolved. The front desk offers little knowledge or confidence that an issue will be resolved. On Sunday I was told there was no manager on duty. I think it was the same on Saturday but don’t remember. Engineering came to fix my TV on Sunday and they’re just as dopey as the front desk girls. He couldn’t fix it and told me there was a call into the chief engineer—had no idea when that person would respond—he thought the whole hotel had the same problem. The front desk staff that isn’t capable is rude. I spoke with Phil on Sunday morning about getting the TV issue fixed and it seemed like a real bother—no apology. The bright spot on the front desk was the guy who checked me in on 10/9/19. Also, whether you can order Starbucks from your room and then pick it up is dependent on who is at the front desk—sometimes you can, other times you can’t. There’s 1 person working the bistro—and they’re great—but they need more help. It can be a 20-minute wait for a coffee drink when the Gods haven’t blessed you and that morning happens to be one where you can’t order ahead. Last night I ordered a piece of carrot cake and after 20 minutes I called again because I hadn’t received the call to come pick it up. The front desk person told me gigglingly that she had forgotten to order it. Last time I’m staying here.