Very Good12 Reviews
3.21km from Hepworth PlasticsWe've been to Vida creek hotel, Dubai in February and we want to share our horrible experience. At first, everything was ok. Next morning we were woken up at 8am by the continues noise from the hallway. Workers were removing the carpet and scrapping up the glue from the floor. When I called the reception, I was told that there was a huge communication problem. They apologized and offered to change the room. Since we were already awake and we had to go tomorrow early in the morning to the airport - we declined the proposal. Now it gets amazing! At 1am on the following night, while we were asleep, SOMEONE ENTERED OUR LOCKED ROOM AND TURNED ON THE LIGHTS!!! When we shouted, the person left the room and closed the door! I called reception again, they had no idea who that was?! We were later told that someone from staff went in because he thought that the floor was empty since the carpet was removed that morning. Staff member goes without a schedule wherever he wants? At 1am?! Two times in a day they have no info that we are in that room?! Their solution - they would upgrade our next stay with them to sweet. Why the hell would we go back there?! Manager did not call us later, even though they promised to offer another solution. We asked for money back, we didn't get anything. Again, our experience and the service of Vida Creek Hotel was unacceptable and shameful. We do not recommend it to anyone who want to enjoy their stay in Dubai.