Very Good10 Reviews
2.88km from Homewood Day SchoolWe picked this hotel because I read review about the large breakfast. I have 2 toddlers and I needed to stay somewhere that they would eat well. We travelled with my parents and reserved 2 rooms. Our rooms did not look like the photos on this site. The floors were tile. I wiped them with a wet cloth and they were filthy! Around 11pm my 3 year started coughing so badly & uncontrollably that my husband left at midnight to by medicine at CVS to help suppress his cough. The room was that unclean. We all got very little sleep due to the the coughing. The next morning, I was still hopeful that breakfast would be great especially after a long night. Some of the breakfast was okay. The waffle mix was Sour. The worst part was that on a very large tv in the breakfast room they were showing a documentary of some starving, mangy dogs. It was absolutely disgusting. I’m sorry for the dogs but I do not want to watch that while my family eats. The TV was very loud and you could not ignore it. It was game day in Tuscaloosa and many of the people at breakfast had Alabama football apparel on. I kindly explained that my children were scared of the sickly dogs and asked the breakfast attendant it she would change the channel to ESPN or The Weather Channel. She snapped and told me they can only watch this local channel. This wasn’t local as we were in Alabama and this documentary was based in Texas not anyway... giving her the benefit of the doubt I went to the front desk. I explained that breakfast was fine but there was an issue with show on TV. I told the employee that the breakfast attendant explained the policy regarding the TV and I wanted to speak to their district Manager on their behalf to request that the hotel employees be granted other channel options to choose from. I was trying to help them! Mean while, the breakfast attended had followed me out to the front desk and she along with the desk worker verbally attacked me! They were so rude! They went off on me and told me to call 1-800-4Choice. They told me I needed to take my toddlers to my room and feed them in my room where I can watch the channel of my choice. I can’t carry 2 kids and 6 cups & 10 plates and that’s pretty much with breakfast with toddlers looks like! They were so rude. Said other hurtful things. I called choice to report the incident and they did not care. They said they send all the info over to the local hotel to make the employees aware that I was upset. Give me a break. They already know. How does Choice not care? This company is going down hill and does not even care. Very bizarre.... I will attach a photo. This is how I discovered the floors had not be moped and were so dirty. My son dropped a sippy cup and a tiny amount of water splashed out. I grabbed a rag to wipe the water up and it came up with this dirt.. And this was right after we checked in so it wasn’t from our feet.