Hotels Near Honey Baked Ham
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Hotels Near Honey Baked Ham In New Albany
99 Reviews
Excellent99 Reviews
New Albany
|4.05km from city center100 Reviews
Outstanding100 Reviews
New Albany
|5.17km from city center51 Reviews
Very Good51 Reviews
Clarksville
|5.22km from city center78 Reviews
Excellent78 Reviews
Clarksville
|5.31km from city center85 Reviews
Very Good85 Reviews
Clarksville
|5.32km from city center44 Reviews
44 Reviews
Clarksville
|5.33km from city center101 Reviews
Excellent101 Reviews
Clarksville
|5.43km from city center98 Reviews
98 Reviews
Clarksville
|5.52km from city center68 Reviews
68 Reviews
Clarksville
|5.6km from city center77 Reviews
77 Reviews
New Albany Township
|5.68km from city center95 Reviews
Very Good95 Reviews
New Albany
|5.69km from city center100 Reviews
Excellent100 Reviews
Clarksville
|6.33km from city centerHotels Near Honey Baked Ham In New Albany Review
95 Reviews
New Albany
|0.57km from city centerI was traveling back from a work related conference in which I brought my wife and pet along. I knew the drive home from the conference was too long to make in a single day, so I decided to book a room partway home. I have been a HHonors Diamond member for more than 20 years, so I am very loyal to Hilton properties. The Hampton Inn New Albany Louisville West seemed like the right place to stop, but I could have choosen to stop a little earlier in my drive, or drive just a little further. But I choose this particular hotel because they listed having a $50 pet fee. Some Hilton properties charge a $50 pet fee while others charge $75, so I was careful to choose a property with a lower pet fee. I booked the room, noted online that I had a pet, and followed through with my stay. Because Hilton has a great iPhone app, I checked out using my phone, and later that day I was surprised to see on my emailed receipt I was charged a $75 pet fee. I’ve followed up three times with management to get a refund of $25, and I’m now being told regardless of what is listed on their website, the pet fee is $75. On my third call to dispute the charge the staff person had the nerve to say I should have called to verify the pet fee. This made me furious!! Frankly, I’m tired of being given the runaround. I finally called the main corporate number and filed a claim. While on the phone with corporate they verified their website STILL says their pet fee is $50. I don’t have any complaints at all with the room. It’s a nice property, consistent with other Hampton Inns. The staff was fine, the breakfast was actually a little better than most. But management at this property has the poor judgement to deny one of their most valued customers a refund of $25 they are obligated to pay. I shouldn’t have to make 4 calls to fix this. Making matters worse, almost a month later they still advertise a $50 pet fee!!! I’m headed back to Louisville in 2 weeks and will be staying overnight very near this hotel. Needless to say, I’ll make a point to never stay at this property again.
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