3.15km from IES La GranjaI just want to be very factual. My wife and I are seasoned travelers. I usually do reviews on places we stay. I have only done one other really poor review however this is my 2nd. We booked this hotel 6 weeks before arrival and booked it because it has excellent good reviews so our experience here shocked us. We arrived at check in time looking forward to our stay in Jerez and this typical Andalusian hotel. Upon entering our hotel room we hit a extremely strong smell of old cigarette smoke that was embedded in everything in the room. It was so strong it took your breath away. We found an ashtray in the room indicating it was a smoking room. My wife and I are life long non smokers. I immediately went back to the front desk to ask for a different non smoking room. I was told the hotel was booked solid due to the “Jerez Flamenco Festival” and that was the only room available. I went to explain this to my wife and we felt we just could not tolerate the smell however I checked for other rooms online and indeed due the festival hotels were booked up. We again went to the front desk to plead our case for another room but again we were refused and only offered a refund and an “out the door”. The front desk staff indicated they would really clean the room. This consisted of taking down the drapes over the French doors and putting up what appeared to be the same drapes. They then put an old bedspread over the existing bedding. What this did for the foul smell was nothing. Why would they expect it to do anything else. We stayed as we had nowhere else to go. We watched others book n after us and since I booked 6 weeks prior I have no knowledge why we given this room. We stayed for our time booked as we were in Jerez to see Flamenco and the sights of the city. We had to sleep with the French doors open due to the smoke stench which was difficult as the street noise was very loud. Our throats and sinuses hurt each morning. I felt like I had a bad cold each day. We stayed out of the room as long as possible each day. The staff here were not friendly. Not unfriendly either just apathetic. These are just the facts. We have moved onto a lovely guesthouse in Arcos. We love it here. As a reminder of the Nova Centro in Jerez we are left with smokey smelling baggage and clothes & we don’t smoke. You will read the other positive reviews and I truly wish ours could be one. I think if we had been given a non smoking room it could have been. Now ask yourself. Do you want to gamble your time in Jerez in getting our room. If not then I strongly recommend that you look elsewhere. Nova Centro could have done better but chose not to. Their choice but now you have one too. Choose wisely and avoid this hotel. I hope my second negative review is my last.