1.15km from Il Piccolo PrincipeIn good faith and with the joyful expectation of a long awaited family vacation we made plans back in early February to stay at the Hotel Exquisit for the final night of a family trip on September 20. At the time of our booking, we paid $1,179 in good faith using the “non-refundable” price (which saved us maybe $150 at the time). Unfortunately, due to the Coronavirus, the German government prohibited our entry as US citizens into the country and all of our flights were canceled making our stay impossible. After working with Hotels.com and calling and emailing the hotel directly multiple times over the course of several months, the hotel has REFUSED TO work with us or REFUND ANY PORTION of our payment. We have been told that our request hdd been passed on to the hotel’s managers, Maria Sperger-Bolla and Ivan Bolla, but they have failed to ever respond to us. Out of the 50 reservations that we have had to adjust this year, the Hotel Exquisit is the ONLY one that has refused any type of refund or response due to COVID cancellations. We may never be able to go to Munich, but if we ever do get the opportunity WE WILL DEFINITELY NOT stay at the Hotel Exquisit and we recommend that you don’t either. Their example is NOT an “Exquisit” experience in any way other than a disappointing one. Support businesses with integrity instead.