1.37km from istanyol cafeThe features of this hotel don't fall nicely into the categories below, so I was "not sure" about many answers. What I know for sure is that I loved this hotel (stayed two different times, total of 5 nights, over the month of April) and would definitely come again! The owner and staff (those who speak good English) were very friendly and informative. They shared about the "renaissance" of the Balat neighborhood and made us feel happy to be part of it. When we reported back our new discoveries in the neighborhood such as restaurants and the historic hammam, the owner was very interested to hear our comments so that she could recommend those attractions to other visitors with similar interests. We made our reservations via email (or online) and everything worked well. I don't understand the previous negative review and can only report on our exceptional experience. On our first day in Istanbul we learned that several convenient bus lines pass right in front of the Troya, so we were able to get "everywhere" for the equivalent of $0.40. The hotel has been lovingly and meticulously restored to its old world charm. I was a tad worried about the narrow spiral staircase, but the staff insisted on carrying our luggage up and down, so there was no problem. The restaurant was hopping every night with many groups of locals - that's a good sign! I could not have been happier and will return to Troya Hotel Balat asap!