Swampoodle / Judiciary Square
We arrived at the Hyatt Regency Capitol Hill in Washington on the afternoon of October 2 and checked into the room. We found that the actual room and the Ctrip official website's pictures and text were inconsistent. First of all, the intuitive feeling is that this room does not have the 26 claimed by Ctrip. -30 square meters, should be between 20-25 square meters. Secondly, whether it is a picture or a text on the Ctrip promotion page clearly indicates that there is a sofa in the room, but it does not actually exist. We didn't dwell on whether there was a sofa in the end, but that the type of room we actually stayed in was significantly lower than the one booked. When we called Ctrip to express their doubts, Ctrip's reply to us was that after checking with the hotel, the room was 26 square meters, and the sofa room type was not available. At the same time, we acknowledged that there was a problem with the Ctrip official website's promotional materials and stated that we would use financial compensation To solve the problem. When there was a problem with the Key West Hotel in the previous trip, we considered that it was the first time that the trip had a problem, and that Ctrip's customer service staff was still working hard at that time, so we also accepted Ctrip's compensation of 380 yuan for us. However, Ctrip probably mistakenly thought that no matter what the problem was, they would buy it out to cover up their problems. Therefore, I explicitly told the customer service that in view of Ctrip's false publicity on the official website, we no longer accept any financial compensation. The customer service told us that their hourly leader would call us in an hour. Unexpectedly, the purpose of the "leader" calling us was to upgrade the financial compensation to 500. I may think that this time 380 can't buy it, 500 is always okay. I really didn't see the money open to such an extent and felt the insult from Ctrip. This time in the United States, Ctrip broke our mood for several days. I must leave the original facts in the comments, and hope that latecomers will be more vigilant.