The hotel room was very nice and clean. Decorations were very comforting and friendly. The counter person was very accommodating as we booked a room for 4 (according to the website, up to 4 was allowed in the room) and when we reached, he said a room can only accommodate up to 3 people, however he made the arrangements to allow all 4 of us to be in the room.
There was construction work being done and the lobby which was pretty noisy and hard to communicate with the front desk, however the work was done a few hours later.
Overall we had a peaceful sleep at this hotel! Will definitely come back again !
The Synergy B is one of the newest hotels in Singapore, having opened in 2020. Woodlands Train Checkpoint is located approximately 17km away while Singapore Changi Airport is 27km away. There's plenty to do nearby, with Pasir Panjang, E-Waves Fishbyte Pte Ltd and Jas Indulge Nail Spa all within a short distance. When guests have some time on their hands they can make use of the onsite facilities. This Singapore hotel features parking on site.
The room was small, the suitcases could only be placed at the door after putting down a bed, but the bathroom was not crowded, and there was no problem living alone for a day or two.
Long time from NUS, there are 7-11 and restaurants downstairs, eating is more convenient, the room is located on the small road, relatively quiet, Chinese service.
Thank to you to Firdaus, Mariam and Zuraidah ( not sure whether I got the name right) for making my 1 week work-stay trip very pleasant. They are the nicest front desk people that I’ve met and ensure my request are being met. Thank you Firdaus for arranging me to a better room for my prayer necessity upon check in. Your help is greatly appreciated by me and husband.
Thanks a lot once again everybody. Ibis should be blessed to have you people serving the customers with all the helpful thoughts.
Repeated stay. Room was clean and comfortable. Friendly and efficient staff. Complained about the flickering and double image TV and they changed it to a new 43" LG TV immediately. Guess they are in the process of changing out the old TVs.
Our brand new shipping container hotel in one-north is finally completed! We have two 40 foot containers located next to block 77 and 81 Ayer Rajah Crescent. Both containers are designed by award winning LAUD Architects who incidentally also designed The Deck (a photography gallery previously located at Prinsep Street in Singapore). The architect decided to design an industrialized theme for both containers because of its location in the heart of JTC Launchpad, a start-up technology/business community nestled within old flatted factories. Both designs are unique. The shipping container next to Blk 77 has a corten/rusty exterior finish that compliments the nuances of an industrial setting while the container next to Blk 81 has been cladded with “mirrors” to reflect the mature Angsana trees fronting the container. The end result is amazing as the container seems to be invisible! This is possibly the one and only mirror container hotel in the world.
This was definitely a unique experience! Loved the coziness and the amenities within the container (there are four Aircon units in the room…well-equipped itself is an understatement).
The location, however, was a bit of an issue for us. Firstly, this container hotel is located at the back of Haw Par Villa (a tourist attraction). You’d need to walk up a hill for about 5-10 minutes to reach the container. There is a road that leads to the hotel directly, but taxi drivers / grab drivers get lost very easily as the container shares the same postal code as the tourist attraction. Do also note that if you return to the hotel beyond 1130pm, you will need to call the Haw Par Villa guard house to open the gate for you, or else you will be locked out from accessing your container hotel even if you have the door card. But that being said, this location also means that you are embraced by the nature sights of trees and foliages, which in itself is a nice respite from Singapore’s urban chaos.
One suggestion that is worth the management’s consideration would be to automatically send a check-in manual to the booking email address (something like what Airbnb landlords do), without necessitating the individual to call up the management and end up in a back and forth to figure out the check-in procedures. I am not too fussy about this as I understand a hotel as new as container hotel will need time to firm up its processes, but this is a crucial step to take if the management intends for this business to scale.
We first came to Pegasus hotel in Dec 2018 during the year end holidays. We stayed for 10 days and it was pretty ok back then. They provided breakfast for the package we bought. Honestly the breakfast was passable. The first two days they put us in a small room that was not clean and made one feel claustrophobic. However they did upgrade us (family with 3 young kids) to a larger room for a small upgrade fee. This certainly improved our stay. Having said that, one has to ignore the barking dogs from the training school next door. Since our first experience in that Hotel was ok given that it was near nature and in a convenient location, we decided to purchase another 10 day package because we frequently come to Singapore. Big mistake! In Mar 2019, we came back to the hotel for 3 nights since we have 10 days from the package. What a disappointment! This time the hotel was under OYO 104, they decided to not honour providing breakfast. It was just a bag of cheap bread and orange cordial drink that was left sitting on the table for show as I saw no-one eating it. It was upsetting that they chose not to inform anyone who bought the package of the changes. The television in the room did not work and almost non of the safes were working. The toilet was very dirty with excrement (previous guest had bad tummy I suppose) all over the seat. Had to remind the front desk to get someone to come and clean the toilets again. Since our stay was just 3 nights and most of the day, we were out running errands doing other things, we only came back to sleep. The barking dogs were very noisy. This time we had our 1 year old with us and he woke up several times because of the noise. Just a couple of weeks back, we booking our next stay in August 2019 as we have 7 nights left in the package. They sent us a confirmation slip and all was good until I called them to confirm the booking. I did this mainly because I heard that the hotel is under a new management now. When I called the office, I was basically told that they will not honour the memberships. So basically, our (SGD148 x 7 = SGD1036) just vanished as we were told that they don't have our booking or will take our booking even though I have a confirmation email from them. Our flights have already been booked for and we will be travelling with our 3 young kids again. I have emailed the hotel reservations department and marketing staff but all they are doing is playing the stalling game. I am beginning to wonder how many more people have bought the package and were told it was invalid after they arrived at the hotel? For the price we paid for this hotel, we could get better elsewhere. Save your money and hassle! This Hotel has gone from OK to worst!
The four of us stayed here on our visit to singapore. The front desk lady charged or room deposit instead of merely taking a credit card number to charge later in case of damages (this was against policy I discovered later). We stayed in a room with a queen bed and two bunk beds, ensuite bathroom, plus a small balcony. The room was clean and comfortable - all features functioned properly. The location is far from the main areas of the city and on the other side of singapore from the airport. A subway station is about 10-15 minutes walk away. A bus stop is directly in front of the guesthouse. It's a solid 30 minute trip away from little india or little china. Being a hostel we had concerns about noise at night but were not bothered by any. We did not utilize the breakfast option but did eat at the restaurant across the street and found it acceptable. On checkout I found that they could not refund the deposit. After working with the manager over the next several days she refunded the deposit to me via paypal instead of a credit to my original card. That was not desirable at all, but was the best she said she could do. On the whole this was a nice stay, I only advise you to be cautious about your room deposit.
We managed to do an early check-in at 1pm, was a smooth and fast process at the counter. Parking was at Alexandra Mall located in the same building and we were given complimentary carpark coupon to utilize on the day of check-out. Food and amenities were really close-by, it was interesting to just walk around and explore Queenstown area. Bed was comfortable, the room had high ceiling which made it even more spacious. We were assigned a room on the Club Lounge floor, view was spectacular and was facing the pool and also had views of the sea. The air-con was cold and thanks to that, we had such a good night's sleep! We had breakfast at The Carvery on the 7th floor the next morning, food variety was decent, café-styled food. We also managed to do a late check-out at 1pm, which makes it's more worthwhile that we had a 24hrs stay at the hotel. The pool view was amazing, we managed to get a 5pm slot for swimming. The pool was spacious, able to do laps and also just sit by the jacuzzi like area to enjoy the bubbles. Thank you Park Hotel Alexandra for the wonderful stay and wonderful service, we would most definitely return for another!
1. The luxurious set, the room is antique, the style of Southeast Asia is strong, the height is high, the bed is very beautiful, and there is a sofa. The bathroom thief is large, there are two faucets, and the two people do not affect each other. 2. There is a cold water in the room with a copper pot. Boiled water can be piled together and drunk directly. Also delivered wine and fruit. 3. Breakfast is a long mountain road on the 2nd floor behind the villa, then in the restaurant on the top, go to the end of the small house and turn right, breakfast half outdoor and semi-open. There are not many things, but you can eat enough, porridge is not bad, bread can be grilled and then eaten. Each person can also order a free meal according to the menu. 4. From the labrador park subway station at night, walk downstairs to the villa, very beautiful and quiet. 5. The younger brother at the front desk can speak Chinese, but a little bit can do it. The service is in place and very welcoming. 6. If you are cheaper next time, go live. Hahaha! ! !
Hotels Near Jurong East Warehse In Singapore Review
It was the most relaxing staycation I’ve ever had! Check-in was smooth and they even served us iced tea and cooling towels. The rooms were massive and I love the decor! The food was absolutely delicious from Bedrock Origin! Don’t get me started on the spa which absolutely relaxing and luxurious. Everything here was different from what you get from most hotels that I’ve stayed in Singapore. There’s lots to do within the resort with free wellness activities from Aqua Zumba, Tai-chi, Bath Bomb making, yoga and many more! Definitely a stand out is that the hotel staff were extremely professional, helpful and really went the extra mile.
The hotel is being renovated so facilities like swimming pool is unavailable. There is a makeshift gym I tried which cannot compare to the original set up. The previous gym was huge and well equipped; I hope after the renovation the gym will be just as good.
Room size was decent and clean. Love the monogram tea provided and even the mini bar was complimentary which I find was a nice touch. Overall a very enjoyable stay and hope to come back again soon!
I first stayed at the SEA Hotel back in 2014 as it was recommended by my aunt and uncle who always stay here when in Singapore. I love the place. It’s old and rustic (a throwback to another time) but for $100 SGD a night with a fabulous vegetarian buffet breakfast included (Kwan Im restaurant) and prime location in Bugis you couldn’t ask for anything more. Also when booking the staff are excellent in replying to queries and give very detailed information about getting to the hotel and airport transport options and nearby attractions. Free wifi was included and it was fast and reliable. The staff on the front desk were friendly especially the girl who checked me in. Bugis+ shopping mall (10 levels with cinemas, food/retail options galore and taxi rank) is less than 5 mins walk. I use this as a taxi pick up/drop off point to various attractions from the hotel. Bugis MRT Station is 5-10 mins walk and is on the airport line (10th station from the airport, with 1 change at Tanah Merah, cost only SGD 2.50) The Kwan Im Temple is right next door and worth checking out (it gets very busy with local worshippers). Directly outside is a pedestrian mall with a flurry of activity with market stalls and street vendors. The hotel is simple and rooms unadorned with only the basics but it’s all there and excellent value for money. They do request you leave your key if you go out and recollect (24 hour reception) but I conveniently forgot to do this most of the time and it was never a problem. Oh and don’t even think about bringing durians to the hotel!
We just loved the boutique and high class feel of the hostel whilst it also maintained that communal feel which we love too. The rooms were really comfortable and the mattresses perfect for us. The pods had great curtains which blocked out light and added privacy whilst staying in a shared room. Also loved the touches like two sets of lights one brighter and one a bit dimmer as well as the plug and slippers too. Location was ideal for exploring the city being a short walk from public transport, varied places to eat, a 7/11 below and not far to walk to the marina too.
Check-in was efficient.
Water provided. Free Wifi.
Very small room and the space isn't utilized well, layout of room is poorly done as it makes the room feel even smaller.
Bed is arranged such that one side of the bed is flush against the wall, bed partner needs to climb over me to get out of the bed - dangerous. No place to hang clothes. Bathroom is so small and there's no partition between the shower and the cistern, so the entire bathroom gets wet when showering. Sink is outside the bathroom hence the room floor gets wet.
Barely any table/counter space to put belongings.
No room service unless you request for it at reception!
Service is alright - not rude, but doesn't seem sincere.
I arrived at Hotel about 03:35 AM. It was the time that all the people are sleeping. I was a little bit confused about my check-in because when I arrived at the counter he didn't ask me about my check in information.He just only asked me that I was paid or not and I said I've paid already then he showed me my room without asking to show my passport or check in information. Did he know me that I'm the girl who booked at 19th and arrived at 20th?? Maybe!!!🧐🧐
Never mind! The room is very fantastic and comfortable. I felt like I was in an spaceship🚀😅🥰. Since I was travel alone in Singapore I was afraid of sleeping at room alone.But the hotel is very safe .I really loved this place and next time when I come to Singapore, I promised that I'll book this hotel again ❤❤❤❤❤
Love the interior setting of the hotel. The room was cozy & nice for people looking for a gateaway. The small kitchen had everything but the induction stove was abit hard to control. Apart from that, the bed, bathroom & living area is perfect.
Our 1st experience was blown away.
Wife was exceptionally delighted with the room. The room was fantastic. The view from the comfort of our bed, terrific.
Hotel staff was kind with our request. Great job to all the staffs being a part of our memorable stay. It was an amazing experience. Kudos to the staff and management for making this hotel our No. 1 favourite.
And wife have been pestering about our next trip here.
Sure we will be back in the coming months.
The windows are unable to open. Carpet in the room smell stench. There is no hair dryer provided.
Service was tip top, when we requested for an extra pillow.
Need to improve with the room facilities and cleaniness.
We were a group of 12 and opted to stay in this hostel booking the whole 12 beds room, which we were very glad to have as it was the room at the top floor of the hostel, meaning the less noisy and more isolated one from the rest of the chaos. Let's start with the room: we had bunk beds with everything you may need: sheets, pillows, curtains to close them at night (great stuff for privacy this!) and personal lockers (you need to bring your own padlock). In the 12 beds room there was a private bathroom too with 2 toilets and a shower, which was very handy as it gave us some privacy. There are also more showers and toilets in the other floors that we could use. Breakfast was provided in a weird way: the first night we arrived we noticed a big plastic box in the room. The surprise was they have left us "the breakfast" for the following 2 days in there, which consisted of bread, jam, tea and coffee. Not what we expected, but it did the job. And now let's move to the worse bit of the hostel: the common areas. There is way too much people hosted in the hostel for the size of the common living space they have. The kitchen is tiny, and there is a sofa at the entrance that is always busy and with lots of people sleeping on it, so you can't really use it. The people staying in the common areas (not sure if they were guests of the hostel or not) was a bit peculiar, so we were glad to have our own space. The front desk is not very friendly but the check-in and out was smooth and easy (beware check-in is not allowed before 3pm). Overall it's a very basic hostel but the location is good.
Was given room 1313 initially and decided to change to another room cos I went with my elderly mother, who is abit pangtang about the number. Was given 0819. Was told by staff there’s no other higher floor room. We said ok but upon entering, there was a gas smell. Cleaning staff from hotel said the rooms on this side of the hotel had not been used for a long time, therefore maybe the smell. Went down to lobby to change room and was given 1616 by another front counter staff. Room was ok but maybe shower area abit small for someone who might be bigger sized.
Bkfast was buffet style, so u tick on the menu and a staff will go collect for u. Variety not a lot though. On second day, we decided to ‘tabao’ back to room to eat. We requested to separate the nasi lemak from fried noodles as we don’t want them to lump everything into the box. Upon hearing this, one of the non Chinese staff seem displeased and hinted we are supposed to dine in. When we went back to the room, we realised that they forgot some items and we went dwn again. Happen to see the same staff (who was with another Chinese colleague). I told the staff politely that they might have overlooked packing some items. She jz stared at me while her colleague apologised. I said it’s ok, I will just re-tick the menu list. Whilst doing so, that same staff brought back my earlier menu. I then highlighted what was missing and she went off ( I assume to pick up the missing items). In the end, it was the Chinese colleague who passed me the missing items, apologising again for the oversight. So, plus point for this Chinese lady and minus point for the other one ( who gave the vibes of being ‘buay song’ (displeased attitude).
Managed to get late check out at 1pm on the last day.
So overall, guess stay was ok.
I requested for a high level room for two ago but turn out I have to stay at the 1 level. I have been requested two weeks ago for room 307 or other big room but there give me a 3 level room which is small and with a wardrobe.i have no choice to excpect the level one room.
Fantastic place to stay at affordable price! Booked for just $33/ night . The people who worked are very nice and very helpful. We had requested extra pillows ,good room with good working AC, they are so nice to assist us. as usual. Definitely were booked again this place.
Everything here is perfect!
We booked it for a mini-moon right after our solemnisation and was greeted with warmth and surprises! They surprised us a bottle of champagne and a cake for the night!
The service crews were super friendly, thoughtful and always with a smile on! Everybody here was really attentive and the service provide were very guest focused.
The breakfast served was delicious and hearty. We were also served with evening cocktails that comes with light bites and unlimited cocktails to taste! The in room dining we ordered was great too! We could dine at the balcony and it was really romantic.
The overall environment here is serene and pleasant that allows you to recharge and relax. It made us felt like we are overseas in a resort.
A big shoutout and thank you to everyone at The Barracks Hotel for making our mini moon memorable and for all the warmth and hospitality during our stay here.
We love it and definitely returning back again! 💜
As an Ascott group member, there are decent expectations of an Ascott experience in all the properties in which I had once stayed (Ascott, Somerset, Citadines). Citadines Rocher (recently opened in 2020) was one of my top choices in having a local staycation because of its location and price range. However, it was an overall disappointing experience, and here’s why: 1. No daily housekeeping service 2. Our bathroom door could not close. It was completely off the ledge. 3. Reception is busy all the time. Phone calls are often not answered 4. This hotel was most probably a designated hotel used for both Malaysian citizens who were unable to return home due to locked borders, as well as returning Singaporeans to serve their mandatory 14-day Stay-Home Notice (SHN). There were confirmed COVID-19 cases within my period of stay. We were notified by a letter from the management. The least the management could do was to provide a mask or sanitizers to guests. We also chanced upon 2 medical workers fully donned in PPE escorted a guest to the ambulance. Scary stuff. 5. We took our own trash out of the room since day 1 of check-in. It was not cleared even upon checking out. Dear Citadines Rocher, please review your services. I had absolute faith and would like to continue giving my support to Ascott despite this awful stay.
Affordable price & a great place to spend for a night. Cnt expect much but only they should slightly upgrade on certain toleteries or certain things in the room for convenient usage.
Not sound proof wall. Clearly can be heard the neighbour from opposite side doing their project Or maybe they are too loud i guess🤭😆
Overall im satisfied for having a night there. Thank you so much Hotel 81. 👍 Hollywood.
it wasn’t very very nice but it was okay— normal, aircon is very cold for sure which is appreciated so 10/10 for aircon, counter staff is sweet and deserves a raise, wifi is rather slow tbh — tv is okay and shower gets a little cold after awhile
The location of this hotel is definitely not as accessible as all other hotels I went before. It is only easier if you go via car for the first time. Subsequently when you explore the area a bit more, then you can try the path via the UBS building itself. This information perhaps should be made known on the hotel's website. In terms of cleanliness, one of the cups in my room was not washed cleanly. I can see the lipstick mark of a previous user, with some coffee dripping down that lip mark. Had to manually wash it. I would have been more prepared if I brought some detergent along. In terms of service, you must know that they do not provide additional towels for you, even upon request. You can only go and exchange with what you already have. Example, if you need an extra towel to wrap your hair, it is not possible. One room, if 2 pax, they will only give u 2 towels and one floor carpet. I think this is not a good point. The cafe lodge is nicely decorated, just that food have to wait at least 30mins, even if it is a simple set. And not all food are available. But can just chitchat while waiting, or maybe next time just order in advance. The good thing is that at least there is no insect in the room and bed sheets are pretty clean.
Love the food quality and portion just nice! Don’t even have to go out at all of the hotel cos every meal is included! Thanks trip.com for the superb deal which made our anniversary a memorable one!
The pool is great with 2 depths, suitable for our toddler and we love the pool beds and jacuzzi corners!
Too bad gym and pool closes 9pm! I didn’t had time for the gym ahahah
Little to what I know, there is no TV channels available in the room. Checked with reception, due to upgrading works, no channels are available. A little disappointed. As currently have to take away and dine in, there is no extra big bins to throw rubbish. Toilet is not equipped with bidets, so use toilet paper only.
What i like about here is the rain shower and shampoo is provided. Towel and toothbrush is provided too. Complimentary mini-bar for drinks and consumables. Aircon is cold enough to let me wanting to stay indoor than going outdoor. Bed is comfortable with 2 pillow. Location wise is close to any eateries. Middle of 3 MRT station (Bugis, Lavender, Nicoll Highway).
Definitely recommend for a stay. Most importantly, strong wifi. So no TV its okay. Too bad your home Chromecast doesn't work here.
Bilingual receptionist is really a plus point. Adding on, she is polite and well-mannered! Great stay! :) Only downside is that I have to wait for half an hour although the checkin time is way earlier than the time I arrive. Was told that an intern is cleaning the room and the intern will take slightly longer as he/she just started interning.
Booked a 2 night stay here for a Valentine's getaway.
Initially thought we definitely had a tub, but found out upon entering the room that not all rooms had tubs. Front desk offered free breakfast throughout the stay as there was no available room for a switch. Breakfast was provided for by Kith Cafe and was delicious.
The kitchen was fully functional, and we utilised it, even the washing machine and dishwasher. Air conditioning system was a bit faulty so the bedroom was quite warm. The bed was one of the most comfortable we've ever slept in. Extra pillows were provided as well.
The bathroom was huge with a large shower area (rainfall) and luxury toiletries.
Service was awesome and staff members would always greet us. Pool was beautiful though there were only 2 sunbeds.
Had an enjoyable stay!
I just loved this hostel. I read the great reviews of this place and booked to stay for 3 nights. As this was my first hostel stay, I was a little skeptic. This is the reason I booked this hostel for only 3 nights out of the 5 that I was in Singapore. My experience- Staff was extremely helpful, when I checked in I asked the kind lady on the counter for veg restaurant suggestions, she looked up Google and wrote me a list of 5 nearby places. I was early and requested for early check in but unfortunately no room was available and I had to wait but that was ok because my overall experience was great.
Room/bed- I am not sure if this is the general case but my roommates were very polite and didn't disturb when someone was sleeping in the room, I reciprocated this gesture. It was so quiet and cozy that I slept like a baby. Washrooms- there were plenty and separate for men and women. I never had to wait in line, there was hair dryer and it was clean overall. Breakfast- there was one freshly made dish like fried rice and cornflake cereals, milk, bread, butter, Nutella, jam etc available. it was all great. Location- hostel was very near to Chinatown as well as mrt(which is in Chinatown) Chinatown is a great location for shopping btw. hostel had mainly Chinese ppl because of the location and I am not Chinese ,so I really like this , after all, you want to meet ppl from different backgrounds when traveling alone. Staff- staff was so polite and helpful. Linda, Daffany were such sweet people.. There was another girl I forgot her name. Thanks to them for my great experience. I highly recommend this place. I also stayed in space capsule pod for next 2 nights and so I think I am in a good position to review this hostel in Singapore.
The room may be small but it has every basic thing you need. I forgot to take any pictures of the room..
- 10mins walk from Bugis. So obviously food, cafes and entertainment are all within walking distance
- A big 7-11 is just right next to it. Bras Basah & Shine Korea is opposite it
- The Hotel is above a cafe. So if you're feeling lazy to go out for food, you can just go down and eat or call room service and get discounts for some items since you're a hotel guest.
- Shampoo and Body Soap are provided in full sized bottles instead of the mini ones which is always a plus for me.
- Can also rent the Projector Lights to make your room even nicer at nights
- The entrance is through a cafe. So it can be quite awkward to enter or exit the hotel especially during peak hours cause you're walking past people who are sitting down and eating.
- The room is not soundproof so you can hear conversations or noises outside or from other rooms
Overall, we enjoyed our 3 nights stay. We may come back to try the bigger rooms!
everything is great, bed and pillows are comfortable— cleaners are very friendly and sweet, but it’s absolutely horrible to get a cab / grab home at 12/1am because all the prices go up for such a remote location and there are no more night buses there 😥
other than that toilets are clean too, aircon is cold— netflix cannot connect to the tv so please check
Service was excellent. When we step in to the front desk we received warm n cheerful welcome by the front desk staff name Mr Sadi with a happy friendly smiles. He is very cheerful all the time eventhough we grumble n a bit disappointed about our booking the small 6 men room with window & about the health declaration form .Due to our booking with trip.com there's indicate has window. He steadily calm us n nego with our request to change to a larger room that is a 8 men room with window. Thankfully all of us agreed. We happily stayed for the 3 days 2 nights there. Everytime when walk out of the hotel Mr Sadi n Mr Iman will smile at us n sometimes help exlpained us about some places we want to go. It was a perfect staycation there... Oh before I forget, this Mr Iman also was very helpful, he also offer his service carrying some of our stuff to our room eventhough that was not part of his job there...
Last but not least, kudos to hotel staff Mr Sadi n Mr Iman and also with the best facilities eventhough its just a hotel cum hostel ....
The hotel location is very near to bugis junction and it is quite cosy, cleanliness is okay but the sink have some leaking issues and the water heater only heat up for a few seconds. But the cleaner auntie is very nice and i would recommend to anyone who wanna stay!
Location of hotel is fantastic, and size of room is good. However, breakfast and room service leaves a lot to be desired. Breakfast variety is so little compared to pre-covid days, and because of covid, buffet was served by the staff. As 2 of us are taking food for our elderly family members, we encountered dirty glances and questions like “Are you sure you can finish 5pcs of hash browns?” We had to explain to them that we are collecting for the whole family. But why do we have to do that? Isn’t it a buffet?? Makes us feel like criminals.
And when we called for extra toiletries etc in our room, we always had to call a few times before someone will come. We do not expect such service in a 5-star hotel.
Not such pleasant experience for our family.
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