0.2km from L'Alexie by Garden CookingUnfortunately it was one of the worst experiences for me, first i had booked this hotel as i needed a spa badly, i was staying just one night in Annecy and needed to relax and booked it as it offered a spa with information and pictures on the website. As soon as i arrive (16h as the check in is considered late in comparison to any hotel in the world) i ask what time does the spa close the receptionist tell me that it is closed for construction!! I was very disappointed as my whole trip to Annecy was to relax as i travelled solo. I tell her that this info was not mentioned at all during the booking process she doesn't believe me and tell me ill check myself then tells me yes its true its not mentioned that its closed i will ask my supervisor tomorrow!!! Im leaving tomorrow already what will this benefit me?!! Anyways going to my room she tells me that the vreakfast is from 6.30 to 10.30am, i had booked breakfast so next morning i go at 10am and they tell me no today it ended at 10 not 10.30 as its a day off!!!! Again and again i was not provided by this info and the guy from the rest. Directs me to the bar and tell me that i can have coffee from the machine and drink juice and a croissant that was laying there on the bar!!! Excuse me i didnt pay breakfast to have this plus its the fault of the receptionist who didnt do her job properly! I go again to the lobby and explain this to the lady there then they decided to offer me the breakfast of the room service! Which again was a solution but not what i paid for. Not to mention that at night there was no hot water that they had to come to my room around 23h! How inconvenient is that? Then they told me its fixed but layer when i showered it was boiling hot water with no cool water at all. Woke up in the morning with the sound of hammer on the ceiling (i booked a queen size executive room, which was not queen at all so i was in the 7th floor). So finally this is all what happened just in one night at the hotel!