0.56km from La Gelateria CaviniAfter reading mixed reviews, we (my grandmother and I) decided to give this hotel a go for a 2 night stop over in florence. We wish we hadn’t bothered. Upon arriving at the central station, we were able to follow a 15 minute walk to our accommodation. This was a fairly pleasant walk, however we were met with a mass of roadworks which the detour to avoid increased our journey to over half an hour. Obviously this is outwith the control of the hotel but still not ideal. Upon arriving, there was no answer at the door. As there is no 24/7 reception we were advised to call the owners 10 minutes before our arrival - despite calling 30 minutes in advance (due to our long walk) we still had to wait a further 15 minutes outside the hotel with no shelter. A woman arrived with no apologies for her lateness and took us to our room (2 flights of stairs with no elevator - not mentioned on website and a nightmare for suitcases!) Upon opening the room... we found the bed had been slept in, used coffee cups on the dresser. The place obviously hasn’t been cleaned since the previous user. We alerted the woman (who spoke very little English) who began shouting down the phone to some other person. After this she asked us to return an hour later so the room could be cleaned. Bear in mind, this was at 6pm in the evening so the room had had plenty of time to be turned over. We didn’t mind, however the manner in which she shouted at her colleague in front of us and offered no apologies or compensation seemed extremely unprofessional. The room itself was fine. Beds were comfy enough, there wasn’t much noise outside (although cats could not pass the street anyway due to roadworks.) The location was good. Please note the bathroom is shared. Breakfast, however, was a joke. Each morning after the room was cleaned we were given a dry packaged crossaint each. Along with this we were also given a dry packaged “toast” each - which was dry as a cracker, and we found these almost inedible. There was a jam each but there was no butter provided. We were also provided with 2 bottles of water on the first day, although these were not replaced the following morning. The only positives in this place is that a cake is served each day, to be shared amongst all guests. The tea and coffee provided is also up to expectation. The price was decent but we found much better accommodation for similar prices throughout our holiday. 3/10. Wouldn’t stay again, but decent enough for a 1 night stop over in Florence. Pictures: Breakfast, and the state we found the room in Originally.