Very Good10 Reviews
0.11km from La Table des ArtsLocation of course is fantastic and this hotel offers a free breakfast that was a great way to start each day. Unfortunately after a night out with my husband on our first night, the evening clerk stopped us at the front desk on our way in and scolded us for taking our room key with us. We had not been told it was custom to leave the key and instead of telling us to please leave the key next time he got into an argument with us and continued to yell at us saying “if you lost the key what would we do, we have no way to replace it.” I posted a review that evening expressing how I felt, and how disappointed I was that my first night in Paris ended by the clerks bad attitude. The next day, a different receptionist stopped me to say that she had read my review and wanted more details on the situation which I gave her. She said it wasn’t a big problem to leave the keys or not which is why we weren’t told to do so and that they had problems with this evening clerk previously. Still, no apology for his behavior or anyone asking how they can make it right. On top of this, that next night on our way out of the hotel for the evening, we were stopped by the same evening clerk again who had clearly heard of our bad review. He harassed us as we were leaving the hotel and I felt so extremely uncomfortable leaving him our room key, we almost didn’t leave the hotel that night. We spent the rest of the night saying we didn’t want to go back and deal with him. Worried by what he might do or say. This hotel was nice, but unfortunately this is the SERVICE industry and we are the clients paying per night. To treat your guests in this way is simply uncalled for. Finally, when we checked out, a different receptionist apologized for everything and sent us on our way. We were glad to be leaving this hotel, not Paris of course. There are many many hotels around the area. Read a few more reviews which I also noticed a few had written about poor service and front desk employees being rude, and make your own judgment. Unfortunately for us, service means a lot to us and can sometimes make or break the experience. We will not be staying here again nor will our friends and family.