Very Good26 Reviews
0.16km from Broadway Pizza & RestaurantI booked a family room for three people in August to stay in November. All was well until I received a message from them a week out from my stay to say they overlooked the booking due to a “system malfunction” and had to cancel my booking. I was disappointed and called them about this to be told sorry but nothing can be done. When I queried why they hadn’t picked up on the issue after contacting them only a week prior they couldn’t given an answer. Eventually after I persisted to question what went wrong I was then told a colleague didn’t realize they already had someone else booked for the room I requested!!! The next day I received a call from the hotel manager apologizing and then said they had my room available?!?! Date of arrival, I requested early check in. That went well and I was escorted to my room. The family room was what I had originally booked. Expedia states it comes with kitchen. Queen and King single. And lounge area. The room I received was a studio apartment with queen and king single. A mini fridge with tea making facilities. No kitchen. Also no phone. Bare basics as you would expect from this sort of room. I was attending a concert that night with friends. On our return later that night a little after midnight we were locked out of our room. Keys would not work. Nobody at reception so had to call someone and wait approximately 15min a lovely gentleman to come and sort it. Was also promised extra towels, they never arrived so had to walk down to reception and ask. Would have been good to have a phone? All in all, the room was good value for money $158 for 3 adults for one night. The room was clean and tidy. I expected sub standard but was surprised how nice it actually was. If we hadn’t experienced the other issues I would rate it a 5. They were all unnecessary events that could have been prevented by staff despite how nice they were. Thanks.