Very Good10 Reviews
0.1km from Les Trois GracesThis hotel has a great location and it was clean and comfortable. The staff were kind and welcoming for the most part. I would have given this a 4 rating if we didn't have a problem when we were leaving. We had parked in a nearby parking garage and the hotel staff explained that we could pay the hotel and they would give us a ticket to exit the parking garage when we left. We only stayed one night and when it was time to leave, the ticket we paid the hotel for to exit the parking garage did not work and there was no parking garage staff to help us. When we pushed the help button we only got a recorded message. I returned to the hotel to ask for help but it was closed. I phoned the hotel and the staff was extremely rude and short with me. He said to ask the parking garage staff for help and when i explained that there was no one there at the parking garage, the hotel staff angrily said he doesn't work for the parking garage. Since we paid him for the parking, used the tickets and followed his instructions that were not working, I was hoping he could help explain how to exit the parking garage. He impatiently stated that he could not help me. We ended up having to pay twice for our one night of parking and it was a very unpleasant end to an otherwise wonderful visit to Albi.